Product Associate - Mobile Services - Payments

Are you a product leader who accelerates secure, best-in-class native mobile experiences by turning standards into scalable, reusable requirements teams ship with confidence? If so, you've found the right team!

As a Shared Services Product Associate within our mobile services organization, you accelerate secure, best-in-class native mobile experiences by turning standards into scalable, reusable requirements teams ship with confidence. This role focuses on requirements coaching, mobile UX standards, non-functional requirements (NFRs), mobile value-add capabilities, and security-by-design considerations. Success will be measured through improved delivery throughput and reduced partner build issues.

Job Responsibilities

• Partner enablement on requirements: Coach partner teams to produce clear, testable requirements, including user stories, acceptance criteria, edge cases, analytics needs, accessibility requirements, and localization considerations.
• Mobile experience standards: Socialize and reinforce native mobile experience standards such as navigation patterns, error and empty states, accessibility, performance expectations, and offline/poor network behavior.
• NFR definition & governance: Create reusable NFR templates for mobile delivery (e.g., reliability, latency, crash-free rate, app size, battery impact, observability, and resilience).
• Security-by-design: Ensure requirements incorporate appropriate security and privacy controls, including authentication and session handling, data-at-rest and data-in-transit expectations, secure storage, jailbreak/root detection considerations, and logging hygiene.
• Value-add mobile capabilities: Enable teams to appropriately leverage platform-native capabilities such as push notifications, biometrics, deep links, camera/file flows, device permissions, and feature flagging.
• Intake & prioritization: Run a lightweight intake process for partner requests; triage, size, prioritize, and route work across shared services contributors.
• Reusable assets: Build and maintain playbooks, requirement checklists, reference user stories, and sample acceptance criteria to reduce rework and improve consistency.
• Cross-functional alignment: Partner with design, engineering, security, and QA to standardize patterns, drive adoption, and remove delivery friction.
• Continuous improvement: Use issue trends and partner feedback to refine standards and templates, driving measurable reductions in defects and cycle time.

Required Qualifications, Capabilities, and Skills

• Product management experience in mobile (iOS/Android) and/or mobile platform contexts.
• Demonstrated ability to translate ambiguous needs into clear, testable requirements using structured problem solving and repeatable frameworks.
• Strong written communication skills, including the ability to produce high-quality templates, playbooks, standards, and requirement artifacts.
• Metrics-driven approach to product delivery and partner outcomes; ability to define and use data to reduce defects, rework, and cycle time.
• Pragmatic decision-making skills that balance speed with risk, quality, and control requirements in a shared services environment.
• Working knowledge of native mobile UX patterns and accessibility expectations.
• Strong understanding of mobile NFRs, including performance, reliability, and observability.
• Familiarity with mobile security and privacy considerations and experience embedding them into requirements.
• Strong stakeholder management skills, including the ability to influence without authority and drive adoption of standards across teams.

Preferred Qualifications, Capabilities, and Skills

• Experience operating a shared services / platform product model.
• Experience working with design systems and mobile component libraries.
• Experience defining mobile analytics and instrumentation requirements (events, funnels, experimentation).
• Background collaborating closely with security/risk partners on mobile controls.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.