STAFF SERVICES MANAGER I

: Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.

Under the general direction of the Staff Services Manager II, Personnel Operations Manager of the Human Resources Management Division (HRMD), the Staff Services Manager I (Supervisory) directs the work and oversees the Examination Unit within HRMD. The incumbent provides supervision to analytical staff and consultative services to departmental management; serves as the subject matter expert; and performs the most complex and sensitive human resources related tasks. Additional responsibilities include handling Withhold Appeals and oversees the development of policies and procedures.

ARE YOU ELIGIBLE? Step 1 - If you have not taken the Staff Services Manager I examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions. CalCareers

Step 2 - submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Occasional travel may be required within the State of California via private or public transportation (i.e., automobile, airplane, etc.). Travel may include overnight stays.

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment. Failure to comply with the conflict of Interest Code requirements may void the appointment.

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You will find additional information about the job in the Duty Statement .

Working Conditions

• Eligible for telework in accordance with CDIs Telework policy.
• The incumbent must be able to work in a high-rise building.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-403272 Position #(s): 413-191-4800-009 Working Title: Examination Manager Classification: STAFF SERVICES MANAGER I $6,563.00 - $8,153.00 # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time

Department Information

The California Department of Insurance is looking for a highly motivated team player to join the Human Resources Management Division. If you want to be part of a fast-paced collaborative team, in a Remote-Centered environment, we want to hear from you!

Department Website:

Special Requirements

Failure to provide the documents needed to verify minimum qualifications as stated in the class specifications, will automatically indicate your application package is incomplete and will not be considered for an interview. Please attach (upload) all the required documents for this position (i.e., BA degree, transcript, license, certificate).

• Copy of BA degree - if applicable
• Exam list eligibility - refer to exam link above.
• Transfer eligibility, if applicable, for current/former civil service employees.

STATEMENT OF QUALIFICATIONS Applicants are required to submit a Statement of Qualifications (SOQ) for this position. The SOQ is a narrative description of how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. INSTRUCTIONS:

• Answer each SOQ question below
• Your response must be typed
• Font must be Arial 12-Point
• Single-sided, single-spaced, not to exceed two pages

• In order to effectively lead and develop staff, this position requires a secure understanding of Human Resources (HR), specifically in the areas of Examinations and Certifications, as well as Career Executive Assignments (CEA) and Exempt Programs.
• Describe your background, skill, and knowledge in these HR program areas. If you are unfamiliar or inexperienced in any area, describe how you'd plan to become proficient in that area.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/1/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Insurance Attn: Classifications & Consultation Human Resources Management Division 300 Capitol Mall, 13th Floor Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Insurance Classifications & Consultation Human Resources Management Division 300 Capitol Mall, 13th Floor Sacramento, CA 95814 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - - instructions may be found in the Special Requirements Section of this bulletin.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Proven commitment to creating a work environment that celebrates diverse backgrounds, cultures and personal experiences.
• Experience and/or Education in Human Resources
• Excellent customer service skills and desire to help others
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Knowledge of Civil Service personnel rules and regulations

Benefits

CDI offers many benefits including the following:

• Medical Benefits - including health, dental, and vision insurance
• Employee Wellness Program
• Employee Assistance Program
• On the Job Training
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401(k), 457)
• Commute Program
• Medical/Dependent Care Reimbursement Accounts

Click here to view all the benefits available to you as a state employee!

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact: Classifications & Consultation Unit (916) 492-3300 [email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: EEO Officer (916) 492-3388

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.