Customer Experience Specialist

Job Description

Job Description

About the Role:

Robert Half is partnering with a mission-driven nonprofit organization in search of a dedicated Customer Experience Specialist to join their inbound call center team. This role is ideal for candidates who are passionate about serving their community, thrive in fast-paced environments, and bring a strong sense of empathy and professionalism to every conversation.

Key Responsibilities:

• Serve as the first point of contact for community members seeking support and resources
• Handle a high volume of inbound calls with patience, professionalism, and efficiency
• Provide accurate information and referrals in accordance with organizational guidelines
• Actively listen and de-escalate concerns while maintaining a compassionate and solutions-oriented tone
• Maintain detailed and accurate records of client interactions using internal systems
• Collaborate with internal departments to ensure client needs are met in a timely manner
• Uphold the values and mission of the nonprofit through every customer interaction

Qualifications:

• 1+ year of experience in a call center or high-volume customer service environment
• Prior experience or strong interest in nonprofit or community-based work preferred
• Excellent verbal communication and interpersonal skills
• Ability to stay organized, calm, and focused under pressure
• Technically proficient; able to learn and navigate CRM systems or call management software
• High level of empathy, active listening, and cultural sensitivity

Work Environment:

• On-site for the first 6 months for training, integration, and team support
• Eligible for a hybrid work schedule after initial 6-month period (3 days remote per week)

Why You’ll Love This Opportunity:

• Make a meaningful impact every day
• Join a supportive, values-based organization
• Potential to grow into a long-term role within the nonprofit sector