Client Relationship Manager

Job Title: Client Relationship Manager

Location: United States (Hybrid)

Company: Backus Property Management

Job Summary

Backus Property Management is seeking a proactive and client-focused Client Relationship Manager to build, maintain, and strengthen relationships with property owners, investors, and key stakeholders. This role is critical to ensuring client satisfaction, retention, and long-term portfolio growth.

Key Responsibilities

• Serve as the primary point of contact for property owners and investment clients
• Build and maintain strong, long-term client relationships through regular communication
• Provide performance updates, financial reports, and market insights to clients
• Address client inquiries, concerns, and escalations in a timely and professional manner
• Collaborate with property managers, leasing teams, and maintenance staff to ensure service excellence
• Identify opportunities to expand services and grow client portfolios
• Monitor client satisfaction and implement retention strategies
• Ensure all services align with company standards and contractual agreements

Required Skills

• Exceptional interpersonal and relationship-building skills
• Strong communication (verbal and written) and presentation abilities
• Customer service and conflict resolution expertise
• Financial literacy and ability to interpret property performance reports
• Organisational and multitasking skills
• Proficiency with CRM systems and property management software
• Problem-solving mindset with attention to detail

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, Finance, or related field
• 1–2+ years of experience in client relationship management, account management, or property management
• Experience in real estate or property management industry strongly preferred
• Knowledge of U.S. real estate practices and regulations (preferred)

Compensation & Benefits

• Salary Range: $75,000 – $120,000 annually (based on experience)
• Performance Bonus: Up to 15–20% of base salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Flexible work arrangements (remote/hybrid options)
• Professional development and career advancement opportunities

Work Environment

• Collaborative, fast-paced property management environment
• Cross-functional interaction with operations, leasing, and finance teams
• Opportunity to manage high-value client portfolios

Equal Opportunity Employer Statement

Backus Property Management is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law

Benefits

• Exceptional interpersonal and relationship-building skills
• Strong communication (verbal and written) and presentation abilities
• Customer service and conflict resolution expertise
• Financial literacy and ability to interpret property performance reports
• Organisational and multitasking skills
• Proficiency with CRM systems and property management software
• Problem-solving mindset with attention to detail