Training Specialist - FuzeRx

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Training Specialist

The Training Specialist at Fuze Health plays a key role in supporting Central Operations by developing effective training programs, onboarding experiences, and continuous learning initiatives that empower employees to perform at a high level. As an individual contributor working cross-functionally, this role ensures team members receive the knowledge, tools, and support needed to deliver exceptional service and uphold organizational standards.

Key Responsibilities:

• Training Program Development: Design, develop, and maintain training programs, curriculum, and materials for new hire orientation and ongoing employee development.
• Training Needs Assessment: Collaborate with management to identify training gaps and schedule appropriate training sessions across departments.
• Training Effectiveness & Improvement: Analyze training outcomes and employee performance to determine program effectiveness; recommend and implement improvements as needed.
• Performance Monitoring Systems: Develop systems and processes to monitor employee adherence to training, ensuring operational consistency and compliance.
• Standards & Compliance: Ensure employee compliance with company standards, procedures, and best practices during and after training sessions.
• Employee Support & Coaching: Provide on-the-job mentoring and support for new hires; conduct evaluations to identify areas for improvement and skill development.

Required Experience & Qualifications:

• Strong oral and written communication skills.
• Extensive experience in customer service; collections experience is a plus.
• Exceptional attention to detail and organizational skills.
• Proficiency in MS Office, especially PowerPoint and Word.
• Ability to work effectively in a rapidly changing environment.
• Flexibility to work various shifts as needed.

Benefits:

The compensation range for this position is $24.00-$26.00/hour , in addition we offer a range of benefits including:

• Health, dental & vision insurance
• 401k Matching contribution
• Personal time, sick time, and paid time off
• Wellness/lifestyle account

At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Read our Candidate Privacy Policy.