Contact Center QA Specialist
- Participates in building, testing, and maintaining processes in the training environment.
- Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules.
- Delivers end user training and support, using existing training materials and procedures.
- Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows.
- Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor.
- Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans.
- Other duties as assigned.
- 2 years of experience in healthcare environment working with applicable EHRs, and conducting training.
- HS Diploma
- Demonstrated computer literacy and competency, including the use of word processing, databases, and email.
- Ability to support go-lives of system components as necessary.
- Demonstrated ability to deliver effective classroom training.
- Excellent communication and teambuilding skills.
- Experience using a clinical management system.
- Experience facilitating training to large groups preferred.
- Ability to critical analyze workflows for improvement preferred.
- 4 year degree or equivalent work experience preferred.
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