Customer Success Manager

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.

Who we’re looking for:

As a Customer Success Manager, you will help launch and grow Starry Internet service with our Property and Building partners. Our ideal candidate is a people person that enjoys being in the field and will be responsible for building relationships and increasing adoption of Starry Internet with multi-dwelling unit properties (MDUs). You will serve as the point-of-contact for property owners and management, onboard buildings, manage rollout timelines, and represent Starry in meetings, social functions, or in the community. 

You will also be responsible for developing and maintaining lasting relationships with property managers that will be conducive to the ongoing growth of Starry services to residents within your portfolio of properties. Our real estate partners (property management, leasing, maintenance teams) need to be our channel partners to reach residents, our ultimate customers, and Customer Success plays a central role in maintaining these relationships.

What you’ll do:

• Manage a portfolio of accounts to achieve long-term subscriber sales success
• Represent Starry to Property and Building partners and be the primary contact to grow the B2B/B2B2C relationship
• Bridge the Client Services relationship with Deployment and Marketing teams to drive timely construction and roll out of Starry Internet in new buildings
• Scale enrollment and participation of Starry’s marketing programs among assigned portfolio partners
• Generate new business using existing and potential customer networks
• Act as a dedicated resource for key accounts
• Maintain accurate service and customer activity records
• Build a community around Starry and the property by adding value to the building
• Other duties and responsibilities as assigned

Qualifications:

• 5 years experience in Sales, Customer Success or Account Management
• Demonstrated ability to synthesize information to see the big picture while effectively managing details

• Excellent listening and writing skills
• Excellent communication and interpersonal skills
• Proven ability to successfully work independently as well as collaborating across multiple functions in an organization to accomplish team goals
• Valid driver’s license, a clean driving record, and a reliable personal vehicle (mileage reimbursement available)
• Proximity to and willingness to commute to the assigned territory (primarily DTLA, Hollywood, San Fernando Valley) 4 days per week. 70%+ of working hours are spent in the field cultivating relationships
• BA/BS degree or equivalent practical experience

Bonus points if..

• You have experience working with multi-dwelling unit residential customers, property management or real estate industry
• You have a demonstrated ability to navigate the ambiguity inherent in the early stage development of products and services as well as a rapidly changing digital landscape
• You have a real passion for Starry’s business or the ISP industry

Salary range of $75,000-$85,000 plus bonus. Final salary will be based on a variety of factors, including experience, education, and training.

We work hard, so we take care of each other and try to enjoy ourselves along the way. 

All full time Starry employees receive:

• Generous employer contribution for you and your dependents on low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan
• 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment

Happy Interneting!

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.