Director of Support and Applications

Director of Support and Applications

Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.

You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.

The Opportunity

The Director of Support and Applications is responsible for the strategic leadership, operational excellence, and continuous improvement of the firm’s IT support services and enterprise application portfolio. This role ensures reliable, secure, and efficient technology services that directly support attorneys, legal operations, and business functions across the firm.Â

Responsibilities
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• Lead all IT support and service delivery functions, ensuring high availability and executive-level support.
• Establish and manage IT service management processes, including SLAs, KPIs, and continuous improvement.
• Own the full lifecycle of enterprise and legal applications across core business systems.
• Partner with legal operations and business leaders to align technology with firm workflows and strategy.
• Lead, mentor, and scale high-performing support and application teams.
• Manage vendors, contracts, budgets, and managed service providers.
• Ensure applications and support services meet security, compliance, and risk requirements.
• Drive IT transformation initiatives, including automation, modernization, and AI adoption.

Qualifications
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• 10+ years of progressive IT experience, including leadership of support and application teams.
• Proven experience managing enterprise applications in a law firm or professional services environment.
• Strong knowledge of IT service management frameworks (ITIL or equivalent).
• Experience with cloud-based SaaS platforms, integrations, and vendor management.
• Demonstrated ability to manage complex stakeholders and competing priorities.
• Experience operating in high-availability, high-expectation environments.
• Familiarity with legal and enterprise platforms (e.g., case management, DMS, MS365, finance systems).
• Relevant certifications such as ITIL, PMP, or equivalent (preferred).

Compensation
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• $150,000-$200,000 per year depending on experience

Benefits
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• Paid time off and paid holidays
• Opportunities for growth and advancement
• Team outings and sponsored events
• Employee referral bonus programs
• Firm-paid Medical HMO with affordable upgrades
• Firm-paid Life and AD&D insurance
• Low-cost Dental and Vision plans
• 401k
• FSA (Flexible Spending Account)
• EAP (Employee Assistance Program)
• Pet InsuranceÂ

Strive for Excellence. Fight for Justice. Foster Unity.

Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
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Join Wilshire Law Firm
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

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