Client Services Representative

Job Description

Job Description

Are you a new or early-career attorney looking to launch your career in civil litigation? Patenaude & Felix, APC is seeking a full-time Client Services Representative to join our growing litigation team. We offer competitive pay, excellent benefits, mentorship, and opportunities to gain hands-on litigation experience early in your career.

Who We Are

At Patenaude & Felix, APC, we've built a reputation for integrity, professionalism, and results in creditors' rights and banking litigation. Since 1991, we have grown into a multi-state firm representing Fortune 500 companies across California, Arizona, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. Recognized by major financial institutions for our ethical standards and performance, we foster a collaborative environment where employees are supported, challenged, and given opportunities to grow.

What We Offer

• Health, dental, vision, and life insurance
• 401(k) plan with company match
• Paid time off and company holidays
• Comprehensive training and mentorship

Your Role: Key Responsibilities

• Deliver exceptional customer service while meeting client expectations through critical thinking and problem-solving.
• Respond promptly and professionally to internal and external inquiries.
• Participate in client conference calls as needed.
• Maintain organized and accurate client and firm documentation.
• Monitor the Client Services inbox and ensure all client requests are acknowledged and responded to within 24 hours.
• Cross-train to assist with client audits and the firm's internal audit process.
• Learn and follow all client guidelines, work standards, and firm procedures.
• Collaborate with team members to achieve departmental goals.
• Perform other duties as assigned.

Required

• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn new software systems.
• Ability to work independently and collaboratively within a team.
• Ability to pass a background check and drug screening.

Schedule

Full-time Monday–Friday | 8:00 a.m. – 5:00 p.m. | Onsite

Ready to Grow Your Career?

Join a firm that values integrity, collaboration, and professional development. If you're looking to build a long-term career with an established multi-state law firm, we'd love to hear from you.

Complete our quick, mobile-friendly application today and become part of the Patenaude & Felix, APC team.

All candidates may be required to complete a pre-screening tests as part of the hiring process.