Sales Supervisor, South Coast Plaza - Costa Mesa
- Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
- Communicates company set KPI's and identifies strategies to ensure performance standards are met.
- Support daily team brief meetings to communicate current business trends and relevant updates.
- Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Support and maintain visual merchandising standards set by the WW headquarters.
- Collaborate with the Stock Controller for full organization of stock, ensuring stock management guidelines are being achieved.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Ensure a consistent and branded onboarding experience for all new hires.
- Participates in attracting, recruiting, and retaining a high performing team.
- Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
- Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
- Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
- Fully support and align with all key business initiatives and new product launches.
- Fluent in English is a requirement, with any other languages being very beneficial.
- Sales and client management experience in luxury/premium retail.
- Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
- Previous team management experience.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Employee discount
- Exclusive staff sales and sample sales
- Flexible working/core hours
- Maternity/paternity enhanced
- Fitness membership (Classpass) and onsite yoga
- Volunteer and Birthday leave
- Employee referral bonus
- Financial Wellbeing Support Services
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