Customer Contract Admin Analyst
Roles & Responsibilities
- Gain in-depth knowledge of MMS solutions, including functions, features, and technical requirements.
- Write technical responses for IT and security-related questions in RFPs, contracts, and customer queries.
- Manage and prioritize multiple requests effectively with strong project management skills.
- Develop and maintain relationships with technical SMEs, platform development teams, and Global Marketing teams.
- Stay updated on new product versions and releases through continuous training.
- Provide timely and accurate responses to minimize risks and maximize opportunities.
- Collaborate with the HIT team to deliver technical training on MMS solutions.
- Review product release content to ensure technical accuracy for customer conversations.
- Work with product and information security teams to maintain updated security whitepapers.
Experience Required
- Prior experience in technical marketing, IT, or a related field.
- Hands-on experience with MMS products is preferred.
- Strong background in project management and multi-tasking.
Skills & Certifications
- Technical writing and content creation.
- Strong understanding of IT security, data privacy, and compliance.
- Ability to manage multiple projects and meet deadlines.
- Excellent communication and collaboration skills.
- Customer-centric approach with a problem-solving mindset.
Eligibilities & qualifications
- Bachelor\'s degree in a technical field or equivalent experience.
- Technical IT training and certification in cloud technologies (preferred).
- Knowledge of MMS products is a plus.
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