Operations Coordinator

Location: On-site across all clinic locations.

Regular travel required between:

Diamond Bar

Irvine

Hacienda Heights

Koreatown (Los Angeles)

Job Type: Full-Time

About Us

Annie Aesthetic (“Annie”) is the leading acquirer and operator of best-in-class medical

aesthetics and wellness practices across the United States. We take a partnership

approach, working alongside each of our clinics to provide financial and operational

support to drive growth and enable everyone’s success.

As we integrate the practice into the Annie family, we’re looking for a Practice

Operations Coordinator to help support our growing team and elevate operational

efficiency across our clinics.

Role Overview

The Operations Coordinator serves as an operational leader who ensures the

smooth day-to-day execution of clinic workflows—so Clinic Managers can focus on

sales, performance, and strategic growth. This person will play a key role in the

successful integration of the practice into the Annie platform, acting as a liaison between

field teams and HQ support functions.

Fluent or conversational Mandarin-speaking candidates are highly preferred.

Key Responsibilities

 Day-to-Day Operational Excellence

• Oversee device maintenance, cash handling, daily deposits, and facility

upkeep

• Own HRIS-based onboarding and offboarding of employees
• Maintain accurate inventory processes and supply chain ordering
• Ensure OSHA/HIPAA compliance and required documentation are up-to-date
• Manage clinic readiness, cleanliness, and client room preparation
• Coordinate with vendors for service, repairs, and supply deliveries

 Build a Strong, Performance-Oriented Culture

• Track and ensure completion of operational SOPs and checklists
• Set clear expectations for operations and foster a culture of accountability
• Identify inefficiencies or bottlenecks in workflows and recommend solutions
• Support a team culture grounded in consistency, trust, and ownership

 Technology & Systems Leadership (Zenoti)

• Maintain accuracy and completeness in Zenoti system for appointments, staff

data, and client records

• Support Clinic Managers and staff in using Zenoti efficiently
• Troubleshoot or escalate Zenoti issues with good judgment and timeliness

 Customer Service & Growth Mindset

• Ensure a world-class guest experience that results in >4.75-star average

ratings across platforms

• Support dispute resolution processes professionally and promptly
• Encourage referrals and drive loyalty through operational readiness and

service consistency

What We're Looking For

Core Competencies

 Organization & Planning: Ability to prioritize, schedule, and execute

operational tasks efficiently

 Proactivity: Takes initiative without being prompted; solves problems

independently

 Persistence: Follows through, even when challenges arise

 Analytical Thinking: Understands data, systems, and can make sound

operational decisions

 Creativity: Thinks of innovative ways to support staff and streamline backend

processes

 Communication: Communicates clearly in writing and speech, including in

Mandarin if applicable

Preferred Qualifications

 Experience in multi-unit operations, medical aesthetics, or retail leadership

 Mandarin-speaking preferred (conversational or fluent)

 Ability to travel between clinic locations as needed

 Bachelor’s degree required

Compensation

 $65,000-75,000 based on YOE

 Competitive compensation including salary & bonus.

 Flexible paid time off

 Health reimbursement plan

 401K plan