Senior Director, Growth Operations (San Francisco)

Job Description

Job Description

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (PACE) in collaboration with our leading healthcare partners, including Kaiser Permanente.

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations.

Habitat Health is growing, and we're looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit : / /

Role Scope :

The Senior Director of Growth Operations will be the first dedicated leader focused exclusively on scaling and overseeing the day-to-day execution of participant growth across our centers. This individual will report directly to the Vice President of Growth and take full ownership of how growth is operationalized in the field. This individual will have direct leadership responsibility of Outreach and Enrollment teams, and will work collaboratively with Center Executive Directors, Medical Directors, the Clinical Pre-Enrollment team, and the central Growth team to ensure we consistently and reliably reach and exceed participant growth targets. This role will lead all aspects of field growth execution : coaching front-line staff, managing workflows and structures, improving enrollment performance, and helping design what sustainable, mission-aligned growth looks like at-scale. This role is critical to ensuring sustainable, high-integrity growth as we expand access to PACE for more communities.

The ideal candidate brings strong operational leadership experience, thrives in a fast-paced environment, and is energized by building steady-state systems, managing and coaching high-performing teams, and driving participant growth in service of our mission.

Core Responsibilities & Expectations for the Role

• Serve as the senior-most field-facing growth leader, accountable for participant growth targets and performance across multiple centers.
• Manage and develop all non-clinical Outreach and Enrollment staff across Habitat Health centers. Includes setting and managing to performance expectations, providing ongoing coaching and development, and building a unified, mission-aligned growth team culture.
• Manage and develop Ops Quality and Excellence department to provide resources, skill training, and maintain accountability for successful community outreach, engagement of new prospects, and enrollment opportunities.
• Implement sustainable growth operations at the center level, including referral engagement, community outreach, prospective participant case management, and participant handoffs to the PACE center interdisciplinary team.
• Work cross-functionally with clinical enrollment teams, including the Pre-Enrollment Clinical Director and Enrollment RNs to assess PACE eligibility and submit DHCS level of care applications for prospective participants.
• Regularly review team performance data, identify gaps or bottlenecks, and implement solutions in partnership with local and central teams.
• Build the playbook and relentlessly refine for growth-focused operational execution at Habitatdeveloping systems and standards that can scale as we expand to new markets.
• Partner closely with Center Executive Directors and Medical Directors to align outreach and enrollment activities with clinical and operational capacity.
• Represent the Outreach and Enrollment team in broader growth discussions, ensuring central strategy is receiving field feedback and that teams are equipped to execute organizational priorities.
• Contribute to the future structure of the growth function, including identifying internal leaders, shaping team design, and evolving operating models.
• Ensure an exceptional experience for all prospective participants, in alignment with Habitat's values.
• Other duties as assigned.

Required Qualifications :

• 610+ years of experience in operations, healthcare, field growth, consulting, or service-based leadership roles.
• Experience making strategic decisions based on P&L performance, with a clear impact on business outcomes.
• Prior experience managing people or teamsdirectly or through influencewith a proven ability to coach and develop talent, including frontline staff.
• Strong problem solver who can connect high-level strategy to daily execution.
• Ability to use data and analytics to drive targeted activities and return on growth efforts.
• Humble leader who seeks feedback, gives credit, and owns outcomes.
• Strong communicatorable to align stakeholders across clinical, operational, and frontline teams.
• Thrives in fast-paced, evolving environments and builds structure where none exists
• Deep cultural alignment with Habitat's values
• Willingness to work in a hybrid work environment, with regular travel to Habitat Health centers.
• Proof of medical clearance for communicable diseases, including a TB test.
• Proof of all immunizations are up to date.
• Proof of valid CA driver's license, personal transportation, good driving record and auto insurance as required by State law.

Preferred Qualifications :

• Advanced degree (e.g., MBA, MHA, MPH) in health care administration, business, or related field.
• Familiarity with the PACE program or other elderly care organizations.
• Experience working in geriatric primary care.

Compensation :

We take into account an individual's qualifications, skillset, and experience to determine final salary. This role is eligible for medical / dental / vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected base salary range for this position is $173,000 - $187,000 + bonus. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.

Vaccination Policy, Including COVID-19

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe and essential requirement of this role. Requests for reasonable accommodation due to an applicant's disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment

Our Commitment to Diversity, Equity, and Inclusion :

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify Participation Notice

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the 'Rip-offs and Imposter Scams' option : : / / reportfraud.ftc.gov / # / .