Retail Store Manager - FT

Goodwill - Redwood Empire
Petaluma, CA
POSITION TITLE: Retail Store Manager
STATUS: Non-Exempt / Full-Time
DEPARTMENT: Donated Goods Retail (DGR)
REPORTS TO: Vice President for Donated Goods
SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening.

The starting wage for this position is $28.19 per hour.

CHARACTERISTICS OF THE JOB: Manage the activities of the store professionally, focusing on a high work ethic and integrity, that supports delivery of the Goodwill mission while ensuring maximum profitability and efficiency and a positive image of GIRE in the community.

PROVIDES SUPERVISION TO : Store staff, clients, and volunteers

ESSENTIAL FUNCTIONS:
  • Achieve financial objectives while meeting or exceeding expense/revenue ratio.
  • Manage through data analytics including understanding of variances and regular monitoring of KPIs. Responsible for reporting business results.
  • Initiate corrective actions to business model as appropriate (e.g., rotations, donation processing, etc.).
  • Own the 1-Touch process to ensure maximum efficiency and profitability while managing inventory quality standards, production, and sales goal.
  • Responsible for staffing location to labor budget to include recruiting and hiring.
  • Mentor Assistant Manager(s) and/or Store Leads in delivery of direct, kind, and clear performance expectations for team members.
  • Create accountability through training all employees, clients and volunteers in proper work habits, job responsibilities, and the policies & procedures of GIRE.
  • Actively manage sales floor through “Area of Pride” assignments to ensure a clean, neat, and easy to Shop sales environment.
  • Lead onsite mission integration efforts as primary contact for DGR with Workforce Development, as needed.
  • Perform worksite audits such as safety, retail, etc. ensuring that all necessary actions to correct issues are completed within determined time period.
  • Submit all assigned paperwork (e.g., truck orders, supply orders, HR documents, closing reports on schedule, etc.).
  • Perform frequent bank deposits and change runs in support of business needs.
  • Responsible to effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that include formal documentation up to and including recommendations for terminations.
  • Complete and submit accurate and timely employee payroll records. Create and post weekly work schedules for all worksite team members. For volunteers, track hours as required under specific program.
  • Ensure condition of facility and grounds are neat, clean, and safe. Promptly report needed repairs/replacements to the designated staff member (e.g., Facilities Maintenance or Safety Coordinator).
  • Follow and enforce safety and loss prevention measures at all times to provide a safe work environment.
ANCILLARY FUNCTIONS:
  • Back up any position in the department as needed to accomplish goals.
  • Assume ultimate responsibility for all in an emergency event.
  • Attend all safety meetings including online safety trainings as required.
  • Actively participate in all trainings and meetings.
  • Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.)
  • Provide support and management to other GIRE Retail Store locations, as needed.
  • Present yourself and GIRE positively and professionally at all times.
  • Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
  • Perform other job-related duties as assigned by Management.
QUALIFICATIONS:
  • Minimum of three years’ experience in increasingly responsible supervisory/management position. Preference will be given to those with prior donated goods management experience.
  • High school diploma or equivalent.
  • Valid CA Class C Driver’s License and proof of personal auto insurance.
  • Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
  • Good math skills.
  • Demonstrated ability to supervise, train and resolve issues with employees/clients/volunteers.
  • Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
  • Experience in budget control, cash management, and basic fiscal controls strongly preferred.
  • Good communication skills, both in writing, and orally.
  • Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
  • Organized and able to work independently.
  • Able to positively influence and motivate assigned staff.
  • Must have access to a phone to receive emergency and coverage calls.
DESIRED TRAITS AND COMPETENCIES:
  • Respect of others.
  • Good communication skills in English, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issues.
  • Ability to perform effectively and cooperatively as part of a team.
  • Excellent interpersonal skills.
  • Bilingual, English and Spanish preferred.
WORK ENVIRONMENT: Exposure to constant low-level noise. Temperate climate with both indoor and outdoor exposures. Varies walking surfaces - to include tile, carpet, linoleum, concrete, asphalt. Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate levels of dust. Occasional travel in personal or company vehicles.

PHYSICAL REQUIREMENTS: Continuous bending, stooping, stretching, walking throughout the store. Continuous grasping. Frequent to continuous fine finger movement to operate cash register and computer. Ability to lift 50 pounds with/without assistance. Communication skills through speech/written/assisted. Visual skills.

PROMOTIONAL & DEVELOPMENT OPPORTUNITIES:
Promotable to higher level of management with demonstrated mastery of skills, acquisition of relevant trainings, certifications, or experience relevant to the promotable position. All promotions are based on business needs, as positions are available.
Posted 2025-12-13

Recommended Jobs

Sales Support Intern

Schindler
Sacramento, CA

Location: Sacramento, CA, United States  Job ID: 85366  We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down…

View Details
Posted 2026-02-28

Core Developer II

Corelation
San Diego, CA

Full-time Description Ranked Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about e…

View Details
Posted 2026-02-13

Senior Software Engineer

Securitypal, Inc.
San Francisco, CA

SecurityPal is on a mission to accelerate trust on the internet. We streamline and automate the security review process for growing companies, helping them close deals faster, build buyer confidence,…

View Details
Posted 2026-02-13

HEMATOLOGY/ONCOLOGY NP/PA

sabipromote
San Francisco, CA

HEMATOLOGY/ONCOLOGY NP/PA LOCATION: SAN FRANCISCO, CA SETTING: MEDICAL CENTER TERM: 24 WEEKS SHIFT SCHEDULE: 5X8 OR 4X10  PAY RATE: $150-$160/HR A hospital in San Francisco, California…

View Details
Posted 2026-01-27

Senior Manager - Curriculum Development

Veeva Systems
Pleasanton, CA

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…

View Details
Posted 2026-02-25

Office Assistant

Havasu Landing Resort
Lake County, CA

JOB DESCRIPTION POSITION TITLE: Office Assistant DEPARTMENT: Resort Administration REPORTS TO: Property Manager SALARY RANGE: $16.50 - $17.00 DOQ Full Time (36 hours week) Looking fo…

View Details
Posted 2026-02-10

Senior Software Engineer (Full-Stack)

Replo
San Francisco, CA

About the role Hiring a senior full-stack engineer to join our team and focused on product engineering. As a senior engineer at Replo, you will play a pivotal role in both shaping core product archi…

View Details
Posted 2026-02-10

Prepared Foods Associate Team Leader (Culinary & Deli Assistant Department Manager)

Whole Foods Market
Los Gatos, CA

Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Leads and d…

View Details
Posted 2026-02-18

Manager, Environmental Health & Safety

AbbVie
Irvine, CA

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We striv…

View Details
Posted 2026-02-15

Full Stack Software Engineer, GTM AI Automation

Aircall
San Francisco, CA

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining custom…

View Details
Posted 2026-02-16