Guest Relations Manager

 

We are looking for a Guest Relations Manager to act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure. This role coordinates all department efforts to provide the ultimate personalized guest experience while managing the staff and Front Office Managers.

The Guest Relations Manager is also responsible for the training and supervision of the Bell and Valet Attendants, Front Desk Agents, Assistant Front Office managers, Guest Services and Bell/Valet ensuring that all procedures are performed to Cavallo Point luxury standards.

Please note: The position requires prior luxury brand experience and only candidates with prior luxury experience will be considered.

About Cavallo Point

Cavallo Point is a San Francisco Bay area luxury lodge in one of America's most popular national parks. It's one of the most romantic destinations in the area and a great springboard for Northern California adventures. In addition to being a member of Historic Hotels of America, this San Francisco luxury resort was named one of the "Top 10 New American Landmarks" by Travel+Leisure and also received LEED Gold Certification for its environmentally sustainable design and construction.

About Our Benefits

Here are some of the benefits available to qualifying employees:

• Paid Time Off program
• Health Benefits
• Employee Assistance Program
• 401k Retirement Option with Company Match
• Job training
• Promotion from within
• Employee discounts on dining and hotel stays