Patient Services Representative- Optical

Job Description

Job Description

Description:

Do you want to help people see better, look better, and feel better? We are seeking a Patient Services Representative to join our optical team!

The Patient Services Representative is responsible for answering phone calls, scheduling optical appointments, collecting pertinent information, sending letters, and other duties necessary to support our patients.

ABOUT EYE-Q

Consistently ranked one of the top ten “Best Companies to work for in Central California” since 2006. EYE-Q Vision Care proudly serves the California Central Valley. We are a fast-paced, highly complex practice and offer several specialty services to our patients. Our team of ophthalmologists, optometrists, and professional support staff handle all aspects of eye/vision care, from general exams to complex surgeries. We are looking for individuals who are enthusiastic, energetic, and passionate about providing excellent care to our patients while treating fellow coworkers with dignity and respect.

DUTIES/RESPONSIBILITIES:

• Greets/checks in optical patients and vendors
• Matches optical invoices with routes
• Updates statuses in NextGen Optical when jobs are inspected
• Prints the next day’s appointments and pulls all the jobs to be delivered
• Calls the lab to get ETAs
• Mails out letters to patients
• Shreds all patient information at the end of the day
• Makes sure all voicemails are taken care of by the end of the day

SCHEDULE: Monday-Friday FT and may include occasional Saturday half-days (shift start times could range from 7:45-8:30am)

WHAT'S IN IT FOR YOU:

• Competitive pay
• Annual scrub vouchers
• Ability to apply for internal positions after one year of employment
• Excellent benefits (medical, dental, vision, FSA, 401k, pet insurance, etc.)
• Mileage reimbursement
• Paid vacation, holidays, and sick time
• Employee discounts (glasses, contacts, and other cosmetic services)
• Birthday and milestone anniversary gifts
• Employee assistance program
• Employee appreciation events
• Community service and volunteering opportunities

We will review applications until the position is filled. The pay rate will be determined based on skills, experience, and certifications/education.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT EYE-Q VISION CARE, OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Medical office practices and medical terminology (preferably optics)
• Exceptional phone etiquette, customer service, and communication skills
• Prioritization and time management skills

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS:

• High school diploma/GED
• Six-months to one-year related experience and/or technical school training