Training Coordinator
- Administer and maintain the LMS to ensure employees are properly trained.
- Configure, troubleshoot, and ensure system stability during upgrades, integrations, and new feature rollouts.
- Serve as the primary point of contact for LMS-related inquiries.
- Upload, organize, and maintain training content (videos, documents, interactive modules).
- Develop user guides and deliver training sessions for internal teams.
- Generate and distribute reports on course completion, engagement, and performance metrics.
- Manage user accounts, roles, permissions, and security settings.
- Ensure content accuracy, compliance with medical device regulations, and governance standards.
- Provide subject matter expertise on learning processes and LMS functionality to other functional areas.
- Liaise with global, regional, and divisional managers to continuously improve learning processes and systems.
- Support audit readiness and ensure successful inspection results related to learning systems and processes.
- Establish proactive relationships with internal and external customers, anticipate issues, and escalate as needed.
- Author and review learning documentation and materials.
- Provide insights to improve training effectiveness and customer service outcomes.
- Bachelor’s degree in Education, Science, Engineering, Human Resources, Business, or Instructional Design (or equivalent combination of education and experience).
- Minimum 2 years in the medical device industry or other FDA-regulated environment.
- Substantial experience in LMS administration (Allego preferred).
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience managing global user bases and multilingual content.
- Knowledge of adult learning principles and delivery techniques (preferred).
- Familiarity with Veeva or similar platforms and customer service training (preferred).
- Excellent organizational and communication skills.
- Ability to manage multiple projects and meet deadlines.
- Strong attention to detail and compliance standards.
- Analytical mindset for reporting and process improvement.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account (for High Deductible Health Plans)
- Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
- Supplemental Life Insurance
- Short Term Disability (coverage varies by state)
- Long Term Disability
- Critical Illness, Hospital coverage, Accident Insurance
- MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
- 401(k)
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