Patient Access Manager (Porterville)
Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.
Salary: $36 - $50 per hour A bit about us: Prestige Hospital System
Placed #1 in both California in a broad assessment of excellence in hospital-based patient care. Why join us? Competitive Salary$$ Variety of benefits and perks designed to support your well-being and professional growth. Here are some of the key benefits: Health and Medical Benefits: Comprehensive health plan options, including medical, dental, and vision coverage, as well as flexible spending accounts to offset medical costs. Retirement Benefits: Retirement plans to help you secure your financial future. Tuition Benefits: Free tuition for yourself or an immediate family member after two years of employment. Time Off: Paid and unpaid time off for vacation, personal health, and family care. Well-being Programs: Resources to support your physical, mental, and spiritual health. Employee Discounts: Discounts on sports tickets, gym memberships, event tickets, and more. Job Details Job Details: As a Permanent Patient Access Manager, you will be reporting to the Director of Health Information Management/Utilization Management. You will provide operational and strategic leadership for all patient access services including scheduling, pre-registration, insurance verification, eligibility, and registration. You will also oversee switchboard operations. This position is key for ensuring smooth front-end workflow, excellent patient and caller experiences, and compliance with regulatory and organizational standards. Responsibilities: 1. Direct daily operations of patient access functions across hospital and outpatient settings.
2. Oversee switchboard operations, ensuring timely handling of incoming calls, paging, operator-assisted communication, and emergency notifications.
3. Hire, train, coach, and mentor staff across patient access and switchboard teams to build engagement and maintain high service levels.
4. Monitor registration accuracy, insurance verification, and switchboard call handling quality.
5. Ensure adherence to HIPAA, EMTALA, CMS Conditions of Participation, and regulatory standards.
6. Champion a culture of service excellence, acting as an escalation point for patient complaints or urgent communication issues.
7. Monitor and manage wait times, call abandonment rates, and paging response times.
8. Develop, monitor, and manage the operational budget for patient access and switchboard.
9. Monitor financial performance, implementing corrective actions as needed.
10. Collaborate with IT and Facilities teams to maintain reliable switchboard, paging and communication systems. Qualifications: 1. Bachelor's degree in healthcare administration, Business, or a related field preferred.
2. Minimum of three (3) years of progressive management experience in Patient Access/Patient Registration Department in a hospital-based setting.
3. Working knowledge of Medicare, Medi-Cal, and HMO/PPO billing requirements.
4. Knowledge of Title 22, EMTALA registration and patient access workflows, patient financial consent requirements, and hospital Conditions of Participation.
5. Strong organizational and leadership skills.
6. Excellent communication, problem-solving, and interpersonal abilities.
7. Ability to handle high-pressure situations calmly and professionally.
8. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
9. Working knowledge of PC based applications. Experience with medical information systems (Medi-tech preferred).
10. Certified Healthcare Access Manager (CHAM) required within one year of hire. Interested in hearing more? Easy Apply now by clicking the Apply button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
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