38508 | Regional Operations Manager - Title & Settlement Services

Added - a day ago

38508 | Regional Operations Manager – Title & Settlement Services

Business Operations

Northern or Southern, California | Direct Hire

Job Description

Regional Operations Manager – Title / Real Estate Services
Location: Northern California or Southern California
Work Arrangement: On-site
Travel: Regular travel within California required

Overview

We are conducting a confidential search for a Regional Operations Manager to oversee a multi-market operation within the real estate transaction services space in California. This leadership role is responsible for driving operational performance, leading and developing teams, improving processes, and ensuring a high level of service across multiple office locations.

This is an excellent opportunity for a strong people leader with experience in title insurance, settlement services, escrow, or a related real estate services environment who enjoys building teams, streamlining operations, and partnering with senior leadership.

Key Responsibilities

• Lead day-to-day operations across multiple office locations within California

• Provide leadership, coaching, and performance management to branch and/or functional leaders

• Drive process improvement initiatives to enhance efficiency, service delivery, and overall team performance

• Monitor operational metrics, volume trends, and business results to identify opportunities and risks

• Partner with senior leadership to provide updates, insights, and recommendations on performance and business needs

• Support workforce planning and ensure appropriate staffing levels across locations

• Promote accountability, collaboration, and a high-performance culture across the organization

• Serve as a key escalation point for operational issues and help drive timely resolution

• Partner cross-functionally with internal stakeholders across the broader real estate transaction lifecycle

• Step in as needed to support the team during high-volume periods or operational gaps, while remaining focused primarily on leadership and oversight

• Ensure adherence to company policies, quality standards, and audit/compliance expectations

Ideal Background

• Leadership experience within title insurance, settlement services, escrow, real estate closing operations, mortgage-related transaction services, or a closely related industry

• Proven success leading teams, managers, or multiple office locations

• Strong process improvement and operational excellence mindset

• Experience reviewing and presenting KPIs, business results, and operational updates to senior leadership

• Ability to balance strategic leadership with hands-on support when needed

• Strong communication, coaching, and relationship-building skills

• Comfortable working in a fully on-site leadership environment with travel between locations

Preferred Qualifications

• Multi-site or regional leadership experience

• Experience in a high-volume, customer-driven operational environment

• Familiarity with the real estate transaction, title, or closing process

• Background working in organizations where service, accuracy, and compliance are critical

What We’re Looking For

The ideal candidate is a people-first operational leader who can elevate team performance, improve workflows, and confidently interface with upper leadership. Direct escrow expertise is helpful, but not required, if the candidate brings strong leadership experience from a related real estate or title services environment.

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Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.