Supervisor, Operations

Job Description – Operations Supervisor (Heavy Haul)

Reports To: Senior Manager – Heavy Haul Operations

Position Summary

The Operations Supervisor is the senior on-site operational leader responsible for the daily execution of Heavy Haul operations. This position ensures the safe, efficient, and compliant movement of freight while leading drivers and supporting operational excellence. The Operations Supervisor oversees dispatch coordination, driver performance, fleet readiness, maintenance scheduling, customer communication, and yard operations. Working closely with the Senior Manager, this role maximizes equipment utilization, maintains regulatory compliance, and delivers exceptional customer service.

Key Responsibilities

• Supervise and lead Class A CDL drivers and yard personnel while fostering a positive, accountable, and safety-focused culture.
• Coordinate daily dispatch activities, driver assignments, routing, and load scheduling to ensure on-time service.
• Ensure compliance with DOT, FMCSA, Hours of Service (HOS), ELD requirements, and company safety policies.
• Monitor driver performance using safety metrics, service levels, and operational KPIs while providing coaching and corrective action.
• Oversee fleet management by coordinating preventative maintenance, repairs, inspections, licensing, registrations, and equipment readiness.
• Partner with maintenance vendors to ensure tractors, trailers, and support equipment remain safe, compliant, and operational.
• Maintain communication with customers regarding shipment status, scheduling, delays, and operational updates.
• Coordinate yard operations including equipment staging, trailer utilization, inventory control, and storage activities.
• Respond to operational issues and implement timely solutions to minimize service disruptions.
• Assist with incident investigations, accident reporting, root cause analysis, and corrective actions.
• Support onboarding, training, and development of drivers and operational personnel.
• Maintain operational records, inspection reports, maintenance documentation, and compliance records.
• Collaborate with the Senior Manager to improve operational efficiency and department performance.

Leadership Responsibilities

• Lead daily operational meetings and communicate priorities to drivers and staff.
• Conduct employee coaching, performance evaluations, disciplinary actions, and recommend hiring or termination decisions.
• Monitor KPIs including on-time performance, fleet utilization, safety performance, equipment uptime, and driver productivity.
• Ensure adequate staffing levels to meet operational demands.
• Partner with the Senior Manager to develop operational improvements, SOPs, and long-term initiatives.
• Serve as the primary escalation point for operational issues involving drivers, equipment, customers, and vendors.
• Act as department leader in the absence of the Senior Manager.
• Promote accountability, professionalism, continuous improvement, and safety.

Minimum Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Valid Class A Commercial Driver's License (CDL) required.
• 3–5 years of transportation, logistics, or heavy haul operations experience.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of DOT regulations, FMCSA compliance, HOS, and ELD systems.
• Experience with fleet management and preventative maintenance programs.
• Proficiency with Microsoft Office and transportation management software.

Knowledge, Skills & Abilities

• Strong leadership and team-building skills.
• Excellent organizational and time-management abilities.
• Effective communication and conflict-resolution skills.
• Ability to prioritize multiple operational demands in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Knowledge of fleet maintenance planning and equipment lifecycle management.
• Commitment to safety, customer service, and operational excellence.

Physical Requirements

• Ability to walk the yard, inspect equipment, and work outdoors.
• Ability to occasionally lift up to 50 pounds.
• Ability to sit, stand, and operate a computer for extended periods.
• Ability to respond to operational needs outside normal business hours when required.

Success Measures

• Safe operations and regulatory compliance.
• On-time shipment performance.
• Fleet availability and equipment uptime.
• Driver retention, engagement, and performance.
• Preventative maintenance completion and reduced equipment downtime.
• Customer satisfaction.
• Continuous improvement of operational efficiency and cost management.

About the Role

How you will contribute

• Plan, coordinate work, train, motivate, monitor and evaluate performance of team members; ensure their ability to safely operate material handling equipment to move materials.
• Monitor and measure team member performance for accuracy and document on daily production metrics.
• Identify and eliminate safety and housekeeping hazards to minimize workplace accidents.
• Ensure compliance of employees to processes, work instructions, standard work and work elements.
• Liaise with materials department to ensure on time receipt and shipment of material.
• Other duties as assigned.

Your Key Qualifications

• HS Diploma/GED required
• Experience supervising in an Automotive, Manufacturing, or Supply Chain/Logistics facility.
• Strong interpersonal, communication, and leadership skills.
• Experience and or training regarding the Occupational Health & Safety, 5S, Lean Methodologies preferred.
• Quality systems knowledge - to a reasonable level be able to monitor staff performance and costs within the department (including, but not limited to: time-keeping, quality, productivity, etc.)

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.