Technical Support Analyst
- Provide on-site IT support to local user base
- Assist with project(s) and within time and budget
- Manage multiple and changing priorities daily
- Coordinate third party when needed to troubleshoot issues
- Provides exceptional service using skill set, and builds on this skill set
- Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
- Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
- Take responsibility for own work and provide support to others in accomplishing their work
- Perform other duties as assigned
- Demonstrate strong customer service attitude and demeanor
- Solid communication skills
- Organized and has efficient time management skills
- Strong attention to detail
- Ability to work interdepartmentally
- Demonstrate strong customer service attitude and demeanor
- Exercise strong critical thinking and problem-solving capabilities
- Proficient in Microsoft O365 Suite, Call Center unity desired
- Desktop and Laptop security encryption for Mac and PC.
- Active Directory Management
- Knowledge and Experience of VOIP
- Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).
- Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
- 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
- U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
- ITAR Requirement
- 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
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