Senior Product Manager, Platform

About the Role:

ServiceUp is seeking a Senior Product Manager, Platform to lead the strategy, development, and growth of our platform and integrations. This role is a strategic leader responsible for both consuming APIs from our partners to enrich our platform and exposing our proprietary data via APIs to enable a thriving partner ecosystem. The ideal candidate will bridge the gap between technical teams and business stakeholders, ensuring our platform provides a reliable, scalable, and secure foundation for innovation and business growth.

What You'll Do:

• Define Product Vision and Strategy: Define and own the product vision and roadmap for ServiceUp's API platform, ensuring it aligns with the company's long-term business objectives and strategic initiatives.
• Manage Inbound Integrations: Work with external partners and vendors to understand their API offerings, prioritize integration opportunities, and oversee the development lifecycle of consuming their APIs to enrich ServiceUp's platform.
• Manage Outbound Integrations: Lead the design, development, and management of ServiceUp's APIs, ensuring they are robust, scalable, and well-documented to attract and empower external developers and partners.
• Cross-functional Collaboration: Serve as the primary point of contact for API-related matters, working closely with engineering, design, marketing, sales, and operations teams to launch cross-functional initiatives and gather requirements.
• Ecosystem & Partner Management: Cultivate and grow a thriving partner ecosystem. This includes defining features that accelerate partner onboarding, ensuring seamless developer experiences, and acting as a technical liaison for API-related inquiries.

What You'll Bring:

• A bachelor's degree in a relevant technical field or equivalent practical experience.
• 5+ years of experience in product management or a related technical role, with a minimum of 3 years focused on APIs, platforms, or partner ecosystems.
• A proven track record of delivering complex products in an agile environment and managing a product from conception to launch.
• Strong analytical skills and the ability to translate technical concepts into clear business value for both technical and non-technical stakeholders.
• Deep understanding of API architecture, SaaS platforms, and partner integration workflows.
• Exceptional collaboration and communication skills, with the ability to build trust and alignment across diverse teams.

Preferred qualifications:

• Experience in a high-growth, entrepreneurial environment.
• A background in developer tools or coding.
• Experience with major API management platforms like MuleSoft, Apigee, or Postman.

Why You’ll Love Working Here:

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries . If that sounds like you, you’ll fit right in

What We Offer:

• Competitive pay with equity
• Medical, dental, and vision coverage
• Flexible PTO and company holidays
• Remote-friendly setup with home office support
• Learning and development budget
• Wellness stipend to support your health and well-being
• Paid parental leave

Benefits may vary by location and role.

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.