Senior Program Support Services Manager

Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance use experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms.

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

#1 worldwide for business and regional aircraft interiors.
#1 worldwide for aircraft seats, with over 1 million in service.
Pioneering next-generation connected in-flight entertainment systems.

Here, there is no single career path. At Safran, innovation is essential and embodied within the diversity of teams with different profiles, all around the world.

Here, collaboration is essential. Together, we create cutting edge solutions. Working with experts, you learn, share, and collaborate with a large community to enrich yourself every day.

Here, your career path is sustainable. At Safran, we give you the means to reach for the stars in your career while respecting your personal life and your desire to shape the sustainable future of aeronautics.

Learn more about Safran Cabin!

The Senior Program Support and Services Manager is responsible for the leadership of the Program Support and Services Management (PSSM) Team and the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support.

This position contributes to our vision by:
• Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
• Assess program strengths and identify areas for improvement
• Drive, formulate, organize, and monitor improvement Plans to Closure
• Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
• Define, establish and implement the product & services activities roadmap, in relation with the program objectives.
• Oversee entry into service plans for new products or new major customer contracts.
• Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work.
• Organize and conduct internal and external PRM (Program Review Meetings)
• Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
• Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution

Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance use experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms.

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

#1 worldwide for business and regional aircraft interiors.
#1 worldwide for aircraft seats, with over 1 million in service.
Pioneering next-generation connected in-flight entertainment systems.

Here, there is no single career path. At Safran, innovation is essential and embodied within the diversity of teams with different profiles, all around the world.

Here, collaboration is essential. Together, we create cutting edge solutions. Working with experts, you learn, share, and collaborate with a large community to enrich yourself every day.

Here, your career path is sustainable. At Safran, we give you the means to reach for the stars in your career while respecting your personal life and your desire to shape the sustainable future of aeronautics.

Learn more about Safran Cabin!

The Senior Program Support and Services Manager is responsible for the leadership of the Program Support and Services Management (PSSM) Team and the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support.

This position contributes to our vision by:
• Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
• Assess program strengths and identify areas for improvement
• Drive, formulate, organize, and monitor improvement Plans to Closure
• Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
• Define, establish and implement the product & services activities roadmap, in relation with the program objectives.
• Oversee entry into service plans for new products or new major customer contracts.
• Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work.
• Organize and conduct internal and external PRM (Program Review Meetings)
• Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
• Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution

Job Requirements

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Qualifications:
Education: Bachelor's degree required
Experience: Typically requires 10 years of project manager or project engineer experience in a commercial
aerospace environment required, as well as 5 years of supervisory/team manager experience.
Computer Skills:
• Proficient with MS Project
• Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
• Basic Knowledge of program management methodologies and proven ability to manage complex projects
• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze &
summarize information, financial acumen
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Strong problem solving and organization skills
Additional Preferred Skills: (not required)
• Experience in Product Support and Aftermarket Services
• Degree in engineering
• Project Management certification (PMI, PMP, etc.)
• Experience with LEAN principles and continuous improvement
Business travel up to 25% likely.
Description: Mid-level position within field.

Job Requirements

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Qualifications:
Education: Bachelor's degree required
Experience: Typically requires 10 years of project manager or project engineer experience in a commercial
aerospace environment required, as well as 5 years of supervisory/team manager experience.
Computer Skills:
• Proficient with MS Project
• Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
• Basic Knowledge of program management methodologies and proven ability to manage complex projects
• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze &
summarize information, financial acumen
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Strong problem solving and organization skills
Additional Preferred Skills: (not required)
• Experience in Product Support and Aftermarket Services
• Degree in engineering
• Project Management certification (PMI, PMP, etc.)
• Experience with LEAN principles and continuous improvement
Business travel up to 25% likely.
Description: Mid-level position within field.

But what else? (advantages, specific features, etc.)

Safran's international reach enables us to build strong, lasting relationships with the majority of the world's aviation companies and airlines. Safran has a global presence with more than 100,000 employees in 276 locations across 27 countries. This global presence reflects the Group's determination to offer its customers responsive, local services and to optimize its competitiveness. The international location of our production, design and service facilities, as well as our representative offices, is part of a global industrial strategy that guarantees Group performance, enabling us to be responsive and local to our customers, and to win new markets.

Here, you will build your skills, and grow personally and professionally, in a stimulating environment. At Safran, excellence is a team adventure. Why join us?

• Your Career: Go far, stay here. Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Always get the latest tech first. Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Your life balance? We make it our business. Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services!

But what else? (advantages, specific features, etc.)

Safran's international reach enables us to build strong, lasting relationships with the majority of the world's aviation companies and airlines. Safran has a global presence with more than 100,000 employees in 276 locations across 27 countries. This global presence reflects the Group's determination to offer its customers responsive, local services and to optimize its competitiveness. The international location of our production, design and service facilities, as well as our representative offices, is part of a global industrial strategy that guarantees Group performance, enabling us to be responsive and local to our customers, and to win new markets.

Here, you will build your skills, and grow personally and professionally, in a stimulating environment. At Safran, excellence is a team adventure. Why join us?

• Your Career: Go far, stay here. Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Always get the latest tech first. Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Your life balance? We make it our business. Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services!

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.