Infrastructure Technical Project Manager

CrackaJack Digital Solutions LLC
Santa Rosa, CA
Technical Project Manager – Infrastructure

Gaming OR Hospitality Experience Required

Location: Santa Rosa, CA (Hybrid | Travel up to 50%)
Duration: 12+ Months Contract

Role Overview

We are seeking an experienced Technical Project Manager to lead infrastructure and business initiatives across hospitality, gaming, food & beverage, and shared services environments. This role requires strong technical knowledge, stakeholder management, and hands-on experience delivering infrastructure projects in active, guest-facing operations.

Key Responsibilities

Lead end-to-end delivery of infrastructure and IT projects supporting hotel, gaming, F&B, and shared services environments

Partner with property leadership and internal IT teams to define scope, timelines, resources, and success criteria

Develop and manage detailed project plans including schedules, milestones, risk registers, communication plans, and issue logs

Manage vendors, consultants, and contractors to ensure on-time and cost-effective project delivery

Oversee infrastructure initiatives including:

Network, Wi-Fi, and structured cabling

Data center, IDF/MDF buildouts and upgrades

Servers, storage, and virtualization platforms

End-user devices and POS systems (hotel, gaming, F&B, retail)

Systems integration across hospitality and gaming platforms

Drive cross-functional alignment with Operations, Finance, Security/Surveillance, Marketing, and HR

Maintain stakeholder communication through regular status updates, risk management, and decision tracking

Manage change control, dependencies, and risks across scope, budget, and schedule

Support go-live activities including cutover planning, validation, hypercare, and transition to operations

Provide financial oversight including forecasting, tracking actuals, and variance analysis

Required Qualifications

5+ years of project management experience with at least 3+ years in hospitality, resort, or gaming environments

Proven experience managing infrastructure projects in active, guest-facing operations

Strong working knowledge of:

Core IT infrastructure (networks, servers, storage, virtualization, endpoints)

Hospitality and/or gaming systems (front-of-house and back-of-house)

Vendor and contractor management

Ability to lead cross-functional teams without direct authority

Excellent communication and stakeholder management skills (including executive-level reporting)

Strong organizational skills with ability to manage multiple parallel workstreams

Willingness to travel up to 50% to Northern California properties

Posted 2026-01-21

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