Product, Fitting & Training Specialist

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit

The Product, Fitting, & Training Specialist conducts club fitting appointments for both consumers and customers at the Callaway Performance Center and supports outside fitting events. Fittings are conducted to give consumers and customers a clear understanding of which Callaway products can benefit their game, why those products were selected for them, and to increase sales of Callaway Golf equipment. The incumbent is also responsible for co-hosting product training and fitting training events for golf professionals and Callaway Customers at Callaway Performance Center and various locations across the US and Canada throughout the year.

ROLES AND RESPONSIBILITIES

• Conduct multiple customer fittings daily in the Callaway Performance Center
• Travel and train customers several weeks a year on new product attributes and performance characteristics during new product launch periods.
• Co-host and deliver multiple fitting training events throughout the year to educate Callaway customers on fitting and fitting protocols.
• Learn about new product attributes and performance characteristics to a strong level of detail and assist with delivering product training to internal and external customers.
• Assist with daily operations of the Callaway Performance Center, including ordering and returning demo equipment, scheduling, club and golf ball inventories, systems maintenance, providing training on systems, product and fitting protocol, and other duties as needed.
• Provide Performance Center telephone support by receiving inbound calls for scheduling appointments and placing follow-up calls to various customers.
• Ensure that the fitting bay presentation is show-ready.
• Set up and work Launch Monitors at specified Fitting Events
• Prepare updates regarding focus areas and special projects for group meetings
• Assist other sales and marketing functions.
• Work on other areas of individual focus
• Travel internationally as requested

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Must possess communication skills to present technical ideas and facts to a diverse audience of consumers and customers. Must present information in a manner consistent with Callaway standards.
• Must be able to interpret ball launch data and combine that data with observed golf swings to determine an optimum club specification for a consumer.
• Must be able to fully present the Callaway product line and have knowledge of past Callaway products.
• Have knowledge of both Callaway and competitive golf products and how their attributes affect ball flight.
• Must be a skilled golfer with a five handicap or less.
• Must be highly dependable in attendance. The work environment requires punctuality and attendance that meets or exceeds company standards.
• Must be capable of learning to operate launch monitor systems for measuring golf ball flight. (Such as Foresight Quad and Trackman)
• Intermediate to advanced skills in Windows applications.
• Must have a valid driver’s license and have reliable transportation.

EDUCATION AND EXPERIENCE

• Experience in retail or golf operations, including customer interaction, is preferred.
• Public speaking experience
• High School diploma or equivalent

• PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
• Most work is performed in a designated professional office workstation and environment.
• Frequently requires travel away from the area (up to 25% of the time).
• Extensive use of office equipment, including computer, calculator, copier, fax, and other business-related machines and software.
• Occasionally must be able to lift up to fifty pounds, as the job involves moving golf bags and equipment.
• Regularly requires combined standing and sitting in an open environment in view of consumers.
• Required to work extended hours occasionally.

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!