Principal Infrastructure Engineer

Description

THE POSITION: The Principal Engineer (Infrastructure) is a senior technical leader and trusted advisor, responsible for setting the vision and architectural direction of CEI’s IT Infrastructure. Reporting to the VP of IS and Cloud Services, this role guides strategic decision making, leads enterprise-scale infrastructure initiatives, and ensures that CEI’s technology foundation is secure, scalable, resilient, and future-ready.

The ideal candidate will possess extensive experience in working within infrastructure teams, delivering complex IT projects, and contributing to strategic initiatives. This role demands strong project leadership, technical depth, and the ability to align infrastructure capabilities with business objectives.

The salary range for the Lead Engineer-Infrastructure position at Center for Elders Independence is $142,944 - $230,310. Annual salary is based on the market for the Lead Engineer - Infrastructure position, as well as experience, skills, abilities and work history.

DUTIES AND RESPONSIBILITIES:

• Team Leadership and Development: Lead project team on key milestones, provide technical and collaborative mentorship, and contribute to the development of the infrastructure team, fostering a culture of collaboration, innovation, and continuous improvement.
• Serve as a principal advisor to executive leadership on infrastructure and cloud strategies, ensuring alignment with organizational objectives, scalability needs, and long-term digital transformation goals.
• Vendor and Partner Management: Lead strategic outsourcing partners and third-party vendors, ensuring services meet organizational standards and strategic objectives.
• Infrastructure Oversight: Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, including servers, networks, storage systems, and cloud services.
• Technical Escalation: Act as the senior escalation point for complex technical and security issues, ensuring effective and timely resolution.
• Project Leadership: Oversee the delivery of infrastructure projects, ensuring alignment with organizational goals and timelines, and providing technical guidance to project teams.
• Security and Compliance Management: Ensure robust security protocols, maintain compliance with policy and regulatory requirements, oversee disaster recovery and business continuity, and support ongoing improvements to security controls within the Information Security Program.
• Performance and Optimization: Monitor system performance and drive improvements to enhance efficiency, scalability, and reliability.
• Incident and Problem Management: Lead the response to high-severity security and operational incidents, coordinating cross-functional teams to minimize impact and ensure rapid resolution.
• Documentation and Reporting: Maintain comprehensive documentation of infrastructure systems, processes, and changes, and provide regular updates to senior leadership.
• Continuous Improvement: Stay informed about emerging technologies, industry trends, and best practices, recommending and implementing improvements where appropriate.
• Service Collaboration: Work closely with Service Desk management to identify and implement improvements to infrastructure and processes that enhance IT service delivery and user experience.

QUALIFICATIONS:

• BS in a Computing Discipline, or Associates with significant comparable experience.
• 15+ years of progressive IT infrastructure leadership experience, including 5+ years in a senior/principal engineering or architectural role guiding enterpriseinfrastructure strategy.
• Proven experience influencing enterprise-level technology strategies, leading digital transformation initiatives, and advising executives on infrastructure investments.
• ITIL certification (v3 or 4)
• Expertise in:
• Virtualization technologies (e.g., HyperV, VMware)
• Cloud platforms, particularly Microsoft Azure
• Identity management solutions, including Microsoft Entra ID and on-premises Active Directory
• Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
• Cloud telephony and communication systems
• Microsoft security and privacy products (Defender, Intune, Purview)
• Managed Detection and Response (MDR) tools
• Zero Trust Network Architecture (e.g., Zscaler ZPA and ZIA)
• Cloud-managed network devices (e.g., Cisco Meraki, Fortinet)
• End-user device management (e.g., Microsoft Intune, Autopilot)
• Proven ability to lead and develop technical teams, fostering a high-performance culture.
• Strong understanding of cybersecurity principles, including firewalls, intrusion detection/prevention systems, and vulnerability management.
• Demonstrated experience in managing complex IT infrastructure projects and collaborating effectively with cross-functional teams.
• Excellent problem-solving and critical-thinking skills, with the ability to make informed decisions in high-pressure situations.
• Outstanding communication and interpersonal skills, capable of engaging with technical and non-technical stakeholders at all levels.
• Experience with ITIL framework and best practices for Change, Incident, and Problem Management.
• Relevant certifications (e.g., CISSP, Microsoft Certified: Azure Solutions Architect) are highly desirable.

Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.