Computer Technician | Technicien-ne informatique (Ottawa)

Job Title :

Computer Technician

Competition Number :

004-2026

Administrative Unit :

Multiservices Centre and Information Technology

Immediate Supervisor :

Assistant-Director, Multiservices Centre and IT

Job Type :

Regular, Full Time (Unionized)

Work Schedule:

35 hours per week

Salary Scale :

Level 6 ($ 57 484 $ - 72 603)

Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in social communication, counseling and psychotherapy, canon law, public ethics, conflict studies, philosophy, theology, human relations, transformative leadership and spirituality, and social innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits.

SUMMARY

Under the authority of the Assistant-Director of IT Services, the incumbent ensures the proper functioning of all activities and services related to information technology. The incumbent installs and maintains software, performs preventive maintenance, diagnoses issues with micro-computers, provides recommendations, and ensures the proper functioning of servers, network connections, and IT infrastructure.

SPECIFIC ACCOUNTABILITIES

Provide technical support to users (35%)

• Provide technical assistance to administrative staff, professors, and students;
• Manage user accounts for the network and email;
• Maintain up-to-date inventories of IT equipment;
• Install and repair audiovisual equipment for various activities and events;
• Diagnose software, operating system, hardware, and other technical issues.

Install and update micro-computers and components (25%)

• Install, verify, and update software on micro-computers;
• Troubleshoot micro-computers and related components;
• Recommend, install, and maintain servers and micro-computers.

Maintain IT systems and network environments (15%)

• Maintain core systems (virtual servers, antivirus, backups, network link with the University of Ottawa, web server services, etc.);
• Provide basic assistance for institutional systems (PaperCut, Raiser's Edge, Sage, Event Pro, student network, library labs, financial and HR systems, Kantech, etc.);
• Support the implementation of IT policies and procedures;
• Monitor and support operation of network components (switches, cabling, etc.);
• Test and implement system changes;
• Document installation and user procedures.

Manage the network and its components (10%)

• Ensure continuous service of the University’s network infrastructure and servers;
• Recommend, install, and maintain network components;
• Monitor performance, perform backups, diagnostics, and repairs;
• Ensure system and data security.

Analyze, evaluate and improve systems (10%)

• Stay up to date on new technologies.
• Automate and integrate systems requiring programming and the use of development environments;
• Ensure equipment and software are used effectively;
• Identify and promote improvements to enhance IT usage;
• Provide proactive solutions and make recommendations to the supervisor;
• Participate in short- and medium-term strategic IT planning;
• Attend IT Reps meetings and collaborate with University of Ottawa IT services.

IT Training (5%)

• Identify training needs and inform the supervisor;
• Serve as an resource person for users.

Various

• Perform any other related tasks assigned by the supervisor ;
• Note : It is understood that this job description can change periodically because of administrative priorities.
• Overtime: In emergencies, may be required to work evenings and/or weekends.

KNOWLEDGE AND EXPERIENCE

• College diploma in computing.
• Experience in installing, configuring and troubleshooting for micro-computers, computer equipment and software.
• Excellent knowledge of MS Office software, Windows operating systems and knowledge of Apple products.
• Knowledge of SCCM.
• Knowledge of programming and development environments;
• Knowledge of enterprise networks and protocols.
• Knowledge of cybersecurity and protection of sensitive data.

ESSENTIAL QUALITIES

• Bilingualism: French and English, spoken and written;
• Initiative, discernment, and tact;
• Methodical, precise, and rigorous;
• Ability to prioritize and make decisions;
• Ability to listen and advise;
• Teamwork;
• Exemplary customer service and interpersonal skills.

Interested candidates are requested to submit an online application at Job Openings (ustpaul.ca) by March 22, 2026 at 11:59 p.m.

We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process.

We are committed to ensure employment equity and we encourage the participation of all individuals eligible to work in Canada. If your application is successful and you require accommodation during the selection process, please notify us if you are contacted for an interview. Your personal information is protected under the provisions of the Privacy Act.

Titre du poste :

Technicien(ne) en informatique

Numéro de concours :

004-2026

Unité administrative :

Service de l’informatique

Supérieur immédiat :

Assistant-Directeur, Service TI & Centre Multiservices

Type d’emploi :

Permanent, temps plein (syndiqu é)

Horaire de travail :

35 heures par semaine

Échelle salariale :

Niveau 6 (57 484 $ - 72 603 $)

L’Université Saint-Paul (1848) est le collège fondateur de l’Université d’Ottawa, avec laquelle elle a conservé un lien de fédération depuis 1965. Bilingue et à échelle humaine, elle compte plus de 1000 étudiants ; elle offre des programmes en communications sociales, counseling et psychothérapie, droit canonique, éthique publique, études de conflits, philosophie, théologie, relations humaines, leadership transformatif et spiritualité et innovation sociale. L'Université Saint-Paul offre un environnement de travail propice à l’épanouissement professionnel et des avantages sociaux compétitifs.

RESUMÉ DES FONCTIONS

Sous l’autorité de l’Assistant-directeur du service de l’informatique, le/la titulaire assure le bon fonctionnement de l’ensemble des activités et services liés aux technologies de l’information. Il/elle installe et maintient les logiciels, effectue la prévention, réalise des diagnostics sur les micro‑ordinateurs, formule des recommandations et veille au fonctionnement des serveurs, du réseau et de l’infrastructure technologique.

FONCTIONS PRINCIPALES

Assurer le support technique auprès des utilisateurs (35%)

• Offrir de l’assistance technique au personnel administratif, aux professeurs et aux étudiants ;
• Gérer les comptes d’usager pour le réseau et le courrier électronique ;
• Tenir à jour les inventaires de l’équipement informatique ;
• Installer et réparer l’équipements audiovisuel pour diverses activités et évènements ;
• Diagnostiquer divers problèmes de logiciels, matériels et systèmes.

Installer et mettre à jour les micro‑ordinateurs et leurs composantes (25%)

• Installer, vérifier et mettre à jour les logiciels et le matériel ;
• Résoudre les problèmes liés aux micro-ordinateurs et leurs composantes ;
• Recommander, installer et assurer l'entretien des serveurs et des micro-ordinateurs.

Assurer le fonctionnement des logiciels réseau et de l’environnement informatique (15%)

• Maintenir les systèmes principaux (serveurs virtuels, antivirus, sauvegardes, lien réseau avec l’Université d’Ottawa, serveur web, etc.). ;
• Fournir un soutien]]>