Customer Care Representative (Sacramento Region, California)

Remarkable. Customer. Service. This is what our customers expect. And deserve. You know how to bring it. It’s what you expect from yourself.

You will

Quality control inspections

• Conduct quality control reviews of homes at various stages of construction for assigned projects


• Provide reports to Construction Team regarding findings of inspections


• Attend construction quality control meetings


• Conduct, review, and sign off homes from Construction to Homeowner Care

Orientations

• Conduct homeowner orientations


• Facilitate Kickoff Meetings with homeowner’s prior to construction commencement


• Complete or coordinate repairs identified at orientations prior to possession of homes


• Contact trades to schedule the repairs from orientations


• Review trade work to confirm repairs are completed to the Anthem Properties Standard


• Update the CRM in NewStar once repairs are complete


• Review homes to ensure they are ready for possession


• Inventory maintenance

Service Requests

• Confirm which repairs are warrantable and non-warrantable


• Get sign off from homeowners and close out work orders in NewStar


• Follow up with trades to confirm repairs are completed to the Anthem Properties Standard


• Follow up with the Owners


• Generate work orders to schedule repairs, and ensure they completed within the allotted time frame


• Book additional follow-up appointments as needed with homeowners


• Address warrantable service requests

You have

• An extremely strong work ethic and high degree of integrity


• A valid driver’s license and clean driving record


• Strong computer skills


• Knowledge in all facets of home building (preferred)


• Experience in residential, new home customer care (preferred)


• Good organizational/project management skills


• A positive attitude with excellent interpersonal and communication skills


• The ability to learn and excel in a team environment

We have

• Great, diverse, authentic people!


• Unlimited career growth opportunities


• Mentorship from the ‘best in the biz’


• Corporate Giving Strategy supporting community development


• Annual salary reviews and performance bonuses


• A robust Benefit Plan and Employee Assistance Program


• Educational Assistance Program


• ‘Dress for your day’ policy… and more!

Salary range: $65,000 - $75,000 USD dependent on experience

Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America. 

Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes. We own, co-own, manage or have previously owned 12 million square feet of retail, industrial and office space, and our land portfolio includes more than 60 communities, spanning 9,100 acres across Canada and the United States.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.