Tier 1 Technical Support

Job Description

Job Description

Job Summary

We are seeking a Tier 1 Technical Support professional for a fully remote temp-to-hire opportunity supporting customers with software licensing and registration questions. This role is a great fit for a customer-focused technical support candidate who enjoys solving problems, communicating clearly, and helping users move forward quickly and accurately.

This position offers a structured support environment, consistent weekday schedules, and the potential to convert to full-time employment. Candidates will work as part of a collaborative support team where attention to detail, responsiveness, and strong communication are valued. This is an excellent opportunity to build on early technical support experience while gaining exposure to software customer care processes in a stable, professional setting.

Key Responsibilities

- Assist customers with basic software licensing and registration questions via email and phone.
- Verify customer information and follow established processes to resolve inquiries accurately.
- Respond to customer requests and inquiries within a 24-hour business period.
- Document relevant details and include all necessary information to support accurate customer responses.
- Learn and apply new product, process, and support information quickly.
- Plan and organize daily tasks to maintain productive, timely customer support.

Compensation and Benefits

- Pay rate: $20 per hour.
- Job type: Temp-to-hire.
- Work arrangement: Fully remote.
- Location requirement: Must live in California.
- Schedule options: Monday through Friday, 8:00 AM to 5:00 PM, or Monday through Friday, 6:00 AM to 3:00 PM.
- Conversion potential: These positions may convert to full-time employment.
- Selected candidates must pass a criminal background check.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.