Case Manager

System One

Los Angeles, CA

LA’s leading non profit agency serving the homeless population is looking for a Case Manager to join their busy team.

Summary
The Case Manager is responsible for screening and eligibility, service coordination, and triage for families/Singles seeking services through the Coordinated Entry System for Families/Singles.
Essential Functions

Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
Responsible for a caseload of families/Singles ratio (1:35).
Responsible for completing monthly follow-ups with families/singles according to caseload.
Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements and enrollments.
Complete monthly follow-ups (Home, Phone, or Office) with assigned clients from caseload.
Staff must update the participant’s housing status within twenty-four hours of any change.
Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
Enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form. Additionally, case notes will be detailed and grammatically correct.
Submit Daily Deliverables Report (When working remotely/ if applicable)
Submit Productivity Reports weekly at close of business to direct leads/supervisor on Fridays.
Work with the Housing Team to locate housing and secure housing.
Assist clients apply for units and attend landlord interview with the client.
Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.
Complete and update the Monthly Summary Reports and upload them into CLARITY.
Update Status Assessment as needed.
Upload the Housing Stability Plans and add the Service and case note that coincide.
Attend weekly/monthly case conference meetings.
Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
Assist clients with identifying the most appropriate housing intervention.
Coordinate with other staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
Prepare project reports in accordance with funding requirements.
Prepare reports in accordance with program requirements and Division policies.
Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. (LACDA documentation, when available)
Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
Work with external agencies for potential long-term subsidies.
Internal and external referral linkage.
Monthly Field/Home visits or as needed.

Experience, Skills, Education, and Abilities:

2+ years of job-related experience working with homeless individuals and families.
Bilingual Spanish (read, write and speak)
Working knowledge of Microsoft Word, Excel, and other database programs.
HMIS a plus
Knowledge of resource development, case management, and documentation.
Ability to communicate effectively, both written and orally.
Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing.

LA’s leading non profit agency serving the homeless population is looking for a Case Manager to join their busy team.

Summary
The Case Manager is responsible for screening and eligibility, service coordination, and triage for families/Singles seeking services through the Coordinated Entry System for Families/Singles.
Essential Functions

Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
Responsible for a caseload of families/Singles ratio (1:35).
Responsible for completing monthly follow-ups with families/singles according to caseload.
Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements and enrollments.
Complete monthly follow-ups (Home, Phone, or Office) with assigned clients from caseload.
Staff must update the participant’s housing status within twenty-four hours of any change.
Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
Enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form. Additionally, case notes will be detailed and grammatically correct.
Submit Daily Deliverables Report (When working remotely/ if applicable)
Submit Productivity Reports weekly at close of business to direct leads/supervisor on Fridays.
Work with the Housing Team to locate housing and secure housing.
Assist clients apply for units and attend landlord interview with the client.
Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.
Complete and update the Monthly Summary Reports and upload them into CLARITY.
Update Status Assessment as needed.
Upload the Housing Stability Plans and add the Service and case note that coincide.
Attend weekly/monthly case conference meetings.
Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
Assist clients with identifying the most appropriate housing intervention.
Coordinate with other staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
Prepare project reports in accordance with funding requirements.
Prepare reports in accordance with program requirements and Division policies.
Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. (LACDA documentation, when available)
Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
Work with external agencies for potential long-term subsidies.
Internal and external referral linkage.
Monthly Field/Home visits or as needed.

Experience, Skills, Education, and Abilities:

2+ years of job-related experience working with homeless individuals and families.
Bilingual Spanish (read, write and speak)
Working knowledge of Microsoft Word, Excel, and other database programs.
HMIS a plus
Knowledge of resource development, case management, and documentation.
Ability to communicate effectively, both written and orally.
Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing.

Ref: #231-Eng Tampa
#LI-JZ1

Posted 2026-02-28

Recommended Jobs

ADHC Registered Nurse

Los Angeles, CA

Registered Nurse for ADHC Overview: Central ADHC is a busy and happy CBAS Adult Day-Health Center located on Beverly Blvd near Koreatown / Downtown LA. Providing nurse-led care and monitoring…

Posted 2026-02-18

Estimator

Gulfstream Strategic Placements, LLC

Estimator position for large HVAC/Plumbing Contractor in Sacramento, CA We are a large, growing HVAC/Plumbing Mechanical Contractor currently looking for an Estimator to join our team. This is a …

Posted 2026-02-28

Sr. Software Engineer

Minds Executive Talent Agency

Los Angeles, CA

&##128640;SR SOFTWARE ENGINEER WANTED - DRIVE MEANINGFUL IMPACT AT HYPERGROWTH VENTURE&##128640; Are you driven by impact, ownership, and a passion for elegant yet efficient systems? ⚙️What Yo…

Posted 2026-02-13

Treasury Settlement Analyst

TREASURY SETTLEMENT ANALYST THIS IS A HYBRID OPPORTUNITY IN SPOKANE WASHINGTON This position is responsible for more mid-level activities maintaining client trust fund accounts with very larg…

Posted 2026-01-24

Tax Japanese Business Network (JBN) Intern - Summer 2027 - Destination CPA

Los Angeles, CA

Specialty/Competency: Entrepreneurial & Private Business (EPB) - General Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in tax s…

Posted 2026-02-28

Medical Assistant

Stallant Health and Wellness

On site - Crescent City, CA We are seeking a compassionate, organized, and responsible Medical Assistant to join our clinical team on the beautiful coast of Crescent City, CA. This role supports bot…

Posted 2025-12-31

Shift Supervisor

Pitchoun Bakery

Los Angeles, CA

SHIFT SUPERVISOR at PITCHOUN Position Available @ 545 S Olive St DTLA - @ Beverly Center 8500 Beverly Blvd Position Summary: This position contributes to Pitchoun's success by assisting the…

Posted 2026-01-18

Staff Backend Engineer

San Francisco, CA

About the Role: The Backend Engineer is a founding level engineering role responsible for architecting, building, and scaling the core backend systems that power an AI driven code generation platf…

Posted 2026-02-28

Wine Steward

Jetro / Restaurant Depot

Position Title: Wine Steward Department: Wines and Spirits Supervisor: Assistant Branch Manager/Branch Manager FLSA: Non-exempt (Paid by the hour) Position Summary: Respon…

Posted 2026-02-28

Travel Occupational Therapist Job

Job Overview TLC Nursing Associates, Inc. is seeking a skilled and compassionate Occupational Therapist (OT) to join our team in a healthcare setting. The OT will assess, plan, and implement reh…

Posted 2026-02-15