Sr. Product Manager (Product Solutioning)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Summary:

Visa is seeking a highly skilled and innovative Senior Manager of Product Management to contribute to the development and delivery of advanced products and solutions. This role involves leveraging Payment Acceptance, EMV – Chip Authentication, Tokens, Visa Direct, 3DS rails, and PCI secure software-based technologies to enhance experiences for all ecosystem stakeholders, including sellers, buyers, issuers, acquirers, and technology platforms. The Senior Manager will ensure these solutions address the needs of both developed and emerging markets.

Key Responsibilities:

• Product and Solution Delivery: Contribute to the development and delivery of innovative card acceptance services and capabilities that are future-proof and accessible, enhancing the overall ecosystem.
• Infrastructure Establishment: Assist in designing and establishing the infrastructure for card acceptance services to meet current and future needs.
• Cross-Functional Collaboration: Work closely with various teams across Visa to launch, commercialize, and scale business services innovatively.
• Requirement Translation: Translate regional needs and technology assets into comprehensive business and technical requirements for emerging solutions.
• Product Development: Utilize a range of product-building skills, focusing on digital payment technologies to identify efficiencies and opportunities.
• Requirement Authoring and Deployment: Author detailed requirements and oversee the deployment of Solution Services, including creating go-to-market (GTM) collateral and processes.
• Sprint Management: Manage sprints, ensuring status updates and delivery align with agreed time, cost, and quality parameters.
• Stakeholder Representation: Represent the team in update meetings and client interactions, guiding stakeholders through the process.
• Issue Management: Identify potential issues early, determine resolutions, communicate status, and track and resolve issues promptly.
• Global and Regional Balance: Balance regional and global opportunities to achieve overall solution and platform objectives through nuanced influence and collaboration across a complex, matrixed organization.

Essential Functions:

• Pragmatic Product Building: Synthesize requirements into a common set of platform and service capabilities, writing clear, thorough, and detailed user stories and requirements for complex features and product sets.
• Cross-Functional Liaison: Liaise with other business units, product managers, engineering, and other applicable groups to ensure flawless execution and output enablement guides and collaterals.
• Business Problem Management: Lead and effectively manage business problems through hands-on troubleshooting and analysis, essential for key global projects/programs related to the new solution.
• Technical Leadership: Lead technical discussions with a high level of independence and knowledge, including EMV, FIDO, PCI, tokenization, application requirements, customer experience, and software and payments security.
• Team Collaboration: Act as a bridge between business and technology, effectively collaborating with various teams across Visa globally.
• Core Platform Development: Support the development of the core platform along with feature sets spanning the end-to-end payments lifecycle.
• Priority Setting and Tracking: Collaborate closely with global and regional teams to set priorities and track product development progress.
• Product Documentation: Manage periodic updates to product documentation and collaborate with global stakeholders on communication impacts, including developing FAQs, internal memos, and Visa Business News (VBN) articles.
• Release Management: Develop and approve business release articles and API release notes prior to client communication.
• Policy Development: Contribute to policy development, working closely with Ecosystem, Policy, Legal, Risk, and other business colleagues at market, regional, and global levels.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Demonstrated expertise in designing and implementing payment products and services tailored for treasury banking.
• Proven track record of leading successful initiatives.
• Subject matter expertise in debit, credit, and digital products, with a strong understanding of RTP, ACH processing, merchant terminals, card schemes, and Instant Payments.
• At least 8 years of industry experience in product management, product development, and payments processing, focusing on launching new products and features.
• Unique blend of product expertise, problem-solving skills, adaptability to rapid changes, and keen interest in payments technology, coupled with strong attention to detail.
• Experience in chip, contact, and contactless technologies.
• Comprehensive knowledge of Digital Payments, NFC/HCE, and QR Codes.
• In-depth understanding of Credit/Debit/Pre-Paid cards and the financial/payment industry.
• Proven ability to manage projects with multiple workstreams and demonstrate leadership across a variety of product business challenges.
• Adept at structuring, managing, and coordinating complex workstreams and processes involving multiple stakeholders.
• Demonstrated ability to collaborate and influence within a highly matrixed organization.
• Proficiency in PowerPoint, Excel, and JIRA.
• Team-oriented, collaborative, and flexible, with excellent presentation skills and strong oral and written communication capabilities.
• Detail-oriented and highly execution-focused, with the ability to work effectively with counterparts across multiple functional groups.
• Organized, with a natural aptitude for both strategic and tactical planning, and the ability to translate strategy into actionable deliverables.
• Strong business acumen and a deep understanding of organizational issues and challenges.
• Demonstrated thought leadership with the ability to think creatively, innovate, and differentiate products, with tangible evidence of business results.
• Ability to work independently within a complex and often ambiguous environment, driving rigorous, fact-based recommendations and solutions.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,200.00 to 206,350.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.