Housekeeping Supervisor

Job Description

Job Description

Company Description

The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop Peruvian-inspired restaurant by Top Chef Stephanie Izard, Cabra (a sibling to Cabra at The Hoxton, Chicago); our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.

We are looking for a Housekeeping Supervisor to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper.

What you’ll do….

• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests 
• Support the running of our hotel by ensuring our guests have a memorable experience in a spotless and well put together room 
• Lead and inspire the housekeeping team by example, creating an environment that lets them be themselves and bring their best selves to work, encouraging their development and progression 
• Take a hands-on approach to training and supporting your team in keeping to our high standards 
• Oversee and check the cleaning and servicing of all our bedrooms and public areas 
• Ensure that the rooms adhere to all brand standards and quality audit standards
• Follow departmental policies and procedures
• Attend all training sessions required 
• Report necessary maintenance items 
• Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper 
• Always maintain a positive and friendly attitude, even when working to find solutions to challenges 
• Undertake any other reasonable requests from management 

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 19 days of paid time off and holidays plus a comprehensive insurance benefits package.
• Food on us during your shift.
• Enjoy a free night at The Hoxton when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What we’re looking for…

• Previous experience in a similar role
• Excellent communication and organizational skills 
• Strong interpersonal and problem-solving abilities 
• An eagle-eye for detail, you can spot a slip in standards from a mile away
• A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service
• You have the ability to lift, pull and push a moderate weight. 
• You are able to work well under pressure in a fast-paced environment 
• You are able to focus attention on guest needs, remaining calm and courteous at all times 
• Individuals. You’re looking for a place where you can be you; no clones in suits here 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience 
• You’re not precious. We leave our egos at the door and help get things done 
• You’re up for doing things differently and trying (almost) everything once  
• If we got stuck in an elevator together, we’d have a good time and share a few laughs  
• You want to be part of a team that works hard, supports each other and has fun along the way 

More about us….

The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

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