Bakery Customer Service

BAKERY CUSTOMER SERVICE

Regular Full Time - $17.75-19.25/HR

SHIFTS: Complete Open Availability - Weekends Required

Position Overview: It's all about customer service, lattes, smoothies, sweet treats and more! Create a diverse

selection of beverages, serve up desserts and ring up customer orders. This position requires

checker training, so be at least 18 years of age, have basic math skills and pass a simple codes test.

Essential Functions:

• Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
• Accurately operates bakery cash register.
• Acquire and maintain thorough knowledge of bakery menu, products, and services.
• Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.)
• Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements.
• Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.)
• Maintain a clean and well-stocked self-serve beverage station (e.g. coffee airpots, condiments, and paper goods).
• Maintain proper and accurate signage in display cases.
• Assist with packaging, pricing, and merchandising bakery products.
• Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.)
• Clean and sanitize work areas, utensils, and equipment.
• Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.)
• Answers phones and pages promptly and courteously.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
• Immediately reports safety hazards and violations to supervisors.
• Performs opening, mid, and closing duties as assigned.
• Works all scheduled shifts and attends required trainings and meetings.
• Other duties as assigned by supervisors.

Skills & Qualifications:

• 18+ .
• Ability to follow directions and established procedures with attention to detail.
• Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Clear and effective communication style, both written and verbal.
• Team-player who can also work independently with minimal supervision.
• Basic math skills.

Education, Certificates, & Licenses:

• High School Diploma or general education degree (GED).
• Food Handlers Certificate (ServSafe or ANSI compliant organization).

Physical Requirements/Work History - The list below outlines the expectations, requirements, and conditions of this position:

• Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
• Frequently lifts/carries 20 pounds and occasionally up to 50 pounds.
• In a work day: constant standing/walking.
• Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
• Consistent work in wet and dry conditions.
• May require use of ladders or step stools.
• Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
• Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
• Intermittent noise from equipment and machinery.
• Wear non-slip, water and oil resistant closed-toe shoes.

Benefits:

• Employee Stock Ownership Plan (ESOP)
• Competitive Wages & Benefits
• Medical, Dental, And Vision
• 401 (k) retirement
• Employee Discounts
• Paid Time off and Sick Time
• Flex Spending Account for Medical & Dependent Care
• Regular Wage Increases
• Commuter Benefits
• Safety Incentive Program
• Career Development and Growth Opportunities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.