Senior Customer Success Engineer

Clockwork.io is a Silicon Valley startup that delivers state-of-the-art AI compute acceleration.

We are founded by Stanford researchers and veteran systems engineers with a shared belief: distributed systems powering modern AI require a new approach to managing time, reliability, and performance. Unlike traditional solutions that rely on specialized hardware or embedded telemetry in switches, Clockwork’s system brings insane visibility, resilience, acceleration and efficiency to the network layer entirely through software. As AI workloads continue to scale in size, urgency, and impact, networks must evolve to keep up. Clockwork exists to make that evolution possible.

Clockwork is seeking a skilled client-facing problem solver to fill our Senior Customer Success Engineer position. Do you thrive in a fast-paced, dynamic environment? Utilize your networking expertise, systems engineering background, and consultative skills to serve as a trusted post-sales technical advisor, guiding customers in deploying and maximizing the value of Clockwork's networking software.

What you will do

• Serve as the primary technical point-of-contact for customers and lead the deployment and integration of Clockwork software into customer environments, ensuring a seamless onboarding experience.


• Continue to maintain strong relationships with customers, understanding their evolving requirements and challenges, and acting as their advocate at Clockwork.


• Relay customer feedback and work closely with Clockwork's product and engineering teams to contribute to product improvements.


• Develop and maintain documentation, tutorials, and other resources to enhance the customer experience.


• Participate in on-call rotations.


• Represent Clockwork at conferences and industry events, with occasional travel as required.

Enjoy

• Challenging projects.


• A friendly and inclusive workplace culture.


• Competitive compensation.


• A great benefits package.


• Catered lunch.

Experience/skills you bring to the position

• 5+ years in a customer success, solutions engineering, or technical account management role, preferably within cloud or AI infrastructure domains.


• Previous pre-sales experience, including POCs, with client stakeholders such as senior technical staff and management.


• Hands-on experience with cloud platforms (AWS, GCP, Azure, OCI).


• Strong understanding of Kubernetes and container orchestration.


• Familiarity with GPU infrastructure and related technologies.


• Extensive knowledge of networking protocols.


• Excellent communication and relationship-building abilities, with a customer-centric mindset.


• Demonstrated ability to troubleshoot complex technical issues and provide effective solutions.


• A degree in computer science, electrical engineering or related field.


• Proficiency with Python, SQL, and Linux (Golang, C, C++, and Java are a plus).

Clockwork is assembling world class teams to build cutting edge software. We look for bright people from all walks of life and we grow together. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.