Retail Lead

POINT REYES NATIONAL SEASHORE ASSOCIATION (PRNSA)
We partner with the National Park Service to create opportunities for all people to experience, enhance, and preserve Point Reyes National Seashore for present and future generations. As a national leader in coastal conservation and environmental education, we transform park visitors into park stewards.

JOB SUMMARY: The Retail Lead is responsible for supporting operations across three store locations by ensuring smooth merchandise flow, upholding store standards, and providing excellent customer service. This role requires previous retail experience and a reliable vehicle for transporting merchandise between locations. The position requires 24–30 hours per week, including working at all three locations and occasional weekend shifts. We are looking for a reliable, organized individual who enjoys interacting with the public, has great organizational skills and attention to detail, and is familiar with and/or desires to learn more about our retail stores and park.

REPORTS TO : Susan Oertel (Senior Retail Manager)

ESSENTIAL DUTIES AND FUNCTIONS

• Provide excellent customer service
• Work alongside retail staff to uphold store standards
• Move merchandise from storage areas to stores and consolidate backstock
• Receive and tag merchandise
• Pull and transport transfers for LH and Beach Store, stocking merchandise as needed
• Perform administrative tasks, including staff scheduling, cycle counts, transferring inventory in Square, and bank deposits
• Run daily store operations and sales independently across locations. This includes opening and closing procedures, stocking and restocking store shelves, folding, refolding, and organizing store merchandise as needed, keeping the store tidy throughout the day, processing shipments as needed, and as time allows
• Assists with inventory shipment processing, keeping inventory storage areas organized, and assisting with physical packing and transfers of inventory to other store locations, and accurately input these transfers into our point of sale (POS) system
• Share information and knowledge of PRNSA and its mission
• Sell new and renewing PRNSA memberships
• Share your knowledge of the park with customers
• Support the Senior Retail Manager with inventory tracking and cycle counts
• Count cash and make deposits
• Adjust pricing and receive shipments into the POS
• Other duties as assigned

DESIRED SKILLS & EXPERIENCE

• Previous retail sales experience
• Able to work independently and with others
• Familiarity with Google and Microsoft suites
• Attention to detail, able to keep the store neat and visually appealing
• Able to successfully complete all functions of daily store operations independently, including all opening and closing procedures
• Square POS experience or equivalent
• Customer service experience
• Schedule flexibility, occasionally able to sub for other staff for vacations and/or illness
• Appreciation for the park
• Reliable transportation is needed for our Bear Valley, Beach Store, and Lighthouse locations

PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, talk, walk, and hear. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, climb a ladder, balance, lift and carry up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK SCHEDULE: Flexible, and the average workweek should total 24 to 30 hours, with some exceptions due to the nature of the work. This role will be 100% in-person. Employees will be paid for driving time and mileage from Bear Valley (headquarters) to and from the Beach Store, the Lighthouse, or any other location that necessitates work outside of headquarters.

PAY & BENEFITS: $27-$31/hour (DOE), non-exempt. The position includes paid sick and vacation leave as well as holiday pay and a 403b plan with 5% employer match.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work environment is an open retail setting. The noise level is usually moderate.

INTERVIEW PROCESS :

• Position open until filled
• Successful candidates will be contacted to schedule an interview