Client Relations Manager

The Client Relations Manager for First Class Vending, an Aramark brand, is responsible for strategically growing organizational development by driving base business expansion across our vending, micro-market, and office coffee service (OCS) portfolio. This individual will ensure continued service offering penetration and profitability of assigned clients through a proactive contact strategy, while also leading internal training efforts to strengthen service delivery and client satisfaction.

Compensation: The salary range for this position is $75,000 to $89,000. If both numbers are the same, that is the amount Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information, visit Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position. The position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Develop and manage relationships within an existing client base across First Class Vending’s vending, micro-market, and OCS segments to support execution of growth initiatives.
• Upsell service solutions to target accounts to ensure revenue growth by upgrading current programs and/or introducing new products and services.
• Lead training and development efforts for internal teams to enhance service consistency, client engagement, and operational excellence.
• Document client visits with respect to risks, opportunities, and relevant action plans.
• Forecast sales activity and revenue achievement using sales automation/client management platforms.
• Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
• Stay informed on industry trends and innovations to proactively introduce enhancements to clients.

Qualifications

• 1–3 years of proven experience in sales, marketing, or supervisory/leadership roles, preferably in vending, micro-markets, or OCS.
• Bachelor’s degree or equivalent experience required.
• Strong organizational, time management, and leadership skills.
• Effective communication skills with clients, client customers, and internal support teams.
• Ability to adapt to changing demands and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Experience in contract-managed services is desirable.

Education