Account Manager

City Wide Facility Solutions – Oakland is looking for a driven and detail-oriented Account Manager to manage client relationships, oversee nightly operations, and ensure service quality across our commercial facility accounts.

This hybrid role blends the responsibilities of an Account Manager with second-shift operations and quality assurance oversight. If you’re passionate about service delivery, problem-solving, and working with people, this is your chance to grow with a national leader in facility management.

Responsibilities

Account & Facility Management

• Serve as the primary point of contact for assigned commercial clients in the Oakland/East Bay area
• Manage and grow strong client relationships through site visits, communication, and service planning
• Coordinate services delivered by independent contractors (ICs) across janitorial and maintenance work
• Ensure services are completed on time, within scope, and according to contract terms
• Identify upsell and expansion opportunities through proactive client engagement

Night Operations (2nd Shift)

• Conduct nightly facility walkthroughs to ensure quality and compliance
• Provide oversight to contractors
• Address service issues and client concerns in real-time during the second shift
• Be available for occasional on-call support or emergency response during night hours

Compliance & Quality Assurance

• Implement quality control systems and perform routine audits
• Document deficiencies, assign corrective actions, and follow up on resolutions
• Track compliance with service agreements, safety standards, and performance KPIs
• Prepare reports and participate in client business reviews as needed

Requirements

• 2–3+ years in facility services, janitorial management, or B2B account management
• Demonstrated leadership experience, ideally overseeing operations or contractors
• Strong organizational and communication skills
• Proficient with computers and comfortable using CRM platforms and mobile apps for scheduling, reporting, and communication
• Willingness to work second shift (afternoon/evening) with flexible hours
• Ability to resolve service issues with urgency and professionalism
• Valid driver’s license and reliable transportation
• Bilingual (English and Spanish)

Benefits

• Base Salary + uncapped commission + bonus
• Health, Dental, and Vision Insurance
• Retirement Plan + 3% employer contribution match
• Car allowance
• Company-provided Laptop and Phone
• Paid Time Off (PTO) and paid holidays
• Donation match

Apply and join our team today!