Customer Success Specialist
Job Description
Job Description
A high-end gift store located in Beverly Hills is looking for a Customer Service Specialist to start immediately. As the Customer Service Specialist, you will play a key role in ensuring clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints and damage claims. As the Customer Service Specialist, you will work onsite daily in Beverly Hills, and you must be available to work occasional weekends. Hours are 9:30am-6pm, parking is free, and pay is up to $25/hr. This is a contract position, lasting until mid-January. If you are looking to stay busy throughout the holiday season, this is the position for you! Robert Half is looking for a candidate with excellent customer service skills who feels comfortable thinking outside the box. A team player with strong computer skills is also required.
• Excellent communication skills are a must. You will use multiple channels to communicate with clientele as well as work colleagues and outside vendors.
• Able to multitask and prioritize duties while maintaining accurate order fulfillment.• A self-starter who can take the initiative to maintain a steady workflow and navigate a busy workday.
• A willingness to learn and adapt to new operating systems and conditions.
• Able to assist when needed during heavy traffic periods. Must be willing to help in other departments when requested to meet customer demand.
• A commitment to collaboration when working with clients, sales associates and other team members or departments.
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