Dispatcher

Description

Position: Transportation Dispatcher

Job Summary

The Transportation Dispatcher is responsible for coordinating daily transportation operations to ensure safe, efficient, and timely service. This role serves as the central point of communication between drivers, supervisors, and customers, managing schedules, dispatching vehicles, monitoring routes, and resolving issues in real time.

The ideal candidate is organized, calm under pressure, and adept at multitasking in a fast-paced environment while maintaining a strong focus on safety, accuracy, and customer service.

Key Responsibilities

• Dispatch drivers and vehicles according to schedules, routes, and service needs
• Monitor driver progress, vehicle locations, and service status
• Communicate route changes, delays, or emergencies to drivers and supervisors
• Maintain accurate records of dispatch activities, driver logs, and trip data
• Coordinate responses to breakdowns, accidents, or service disruptions
• Ensure compliance with DOT regulations, company policies, and safety procedures
• Answer incoming calls from drivers, customers, and internal team members
• Support daily operational planning and adjustments as needed
• Assist with reporting, data entry, and administrative tasks
• Perform other duties as assigned by management

Required Qualifications

• Previous dispatch, transportation, or logistics experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and make sound decisions under pressure
• Proficiency with computers and dispatch systems (GPS, routing software, email, spreadsheets)
• Ability to read, write, and speak English clearly
• Reliable attendance and punctuality
• Strong organizational and problem-solving skills

Preferred Qualifications

• Knowledge of DOT regulations and transportation compliance
• Experience working with commercial drivers or passenger transportation
• Familiarity with local routes and traffic patterns

Work Environment & Skills

• Fast-paced, deadline-driven environment
• Frequent phone, radio, and computer use
• Team-oriented role with high interaction across departments
• Ability to remain composed during high-volume or emergency situations

Why Join Us?

• Key role in keeping transportation operations running smoothly
• Collaborative and supportive team environment
• Opportunity to learn and grow within transportation and logistics
• Stable position with consistent responsibilities

Dispatcher