Senior ServiceNow APM Specialist

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A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Application Portfolio Management (APM) Specialist is responsible for both the functional management and technical configuration of the enterprise application capability within ServiceNow. This role drives visibility, governance, and optimization of the application landscape, ensuring applications align with business capabilities, technology standards, and cost-efficiency goals. The specialist will configure, maintain, and enhance APM modules, while collaborating with stakeholders to enable data-driven decisions on rationalization, modernization, and investments.

Responsibilities

Application Portfolio Oversight

• Maintain, configure and continuously improve the ServiceNow APM module to support enterprise-wide application portfolio management

• Ensure accuracy, completeness, and compliance of portfolio data (including ownership, lifecycle, technical health, cost, and risk attributes)

Configuration & Enablement

• Configure APM-related forms, workflows, and data models in ServiceNow, aligning CSDM and enterprise data standards

• Partner with CMDB, ITAM, and SPM teams to ensure APM configuration supports automated data flows and accurate reporting

• Build and maintain dashboards, scorecards, and reports to deliver actionable insights to business and IT leadership

Governance & Process Enablement

• Partner with product owners and business leaders to define ownership models, lifecycle policies, and decision criteria for applications

• Support governance forums by providing analysis and recommendations on application investments, retirements, or replacements

• Support strategic planning, including rationalization, consolidation, cloud migration, and technical debt reduction initiatives

Stakeholder Collaboration

• Collaborate with Enterprise Architecture, ITAM/SAM/HAM, Security, Finance, and Business Units to ensure portfolio alignment with enterprise strategy

• Serve as subject matter expert on ServiceNow APM and related CSDM constructs

Continuous Improvement

• Identify opportunities to improve portfolio data quality, automation, and integration with other enterprise processes (ITSM, CMDB, SAM, HAM, SPM)

• Champion best practices in application lifecycle management and portfolio optimization

Qualifications

Education & Experience

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience)

• 7+ years of experience in IT Portfolio Management, Enterprise Architecture, or related domains

• Hands-on experience with ServiceNow APM or similar platforms strongly preferred

Skills & Competencies

• Strong analytical and data management skills with the ability to transform data into actionable insights

• Strong understanding of CSDM and its relationship to APM

• Understanding of IT governance frameworks (ITIL, TOGAF, COBIT) and their connection to portfolio management

• Knowledge of cloud migration strategies, application rationalization approaches, and cost optimization practices

• Excellent communication and stakeholder engagement skills, with the ability to influence at multiple levels of the organization

Key Attributes

• Detail-oriented, with a focus on data quality and governance

• Collaborative mindset with strong facilitation and relationship-building skills

• Business-savvy and able to connect technology decisions to business outcomes

• Comfortable working in a dynamic, global, and highly matrixed environment

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 118,000 - 176,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.