DSP Operations Assistant
- Act as a liaison between DSPs and customer service teams to ensure timely communication and effective issue resolution.
- Respond promptly to inquiries, escalate service concerns as needed, and track resolution follow-ups.
- Support in maintaining positive DSP and customer relationships.
- Assist the Operations Manager in team coordination and ensure smooth daily workflows.
- Follow standard operating procedures (SOPs) and contribute to process improvements.
- Maintain and update internal tracking tools, ensuring data accuracy and consistency.
- Prepare and update weekly reports on DSP performance and operational metrics.
- Support daily logistics activities to ensure on-time and quality service.
- Assist with documentation, compliance, and contract tracking.
- Post DSP recruitment ads across multiple channels and track applicants.
- Assist with onboarding DSPs, collecting and organizing documents, and facilitating contract completion.
- Support training coordination and communication with new partners.
- Analyze key metrics and operational trends to identify inefficiencies and recommend improvements.
- Support the design and implementation of data tracking systems and templates.
- Contribute to updating and improving SOPs based on operational insights.
- Help coordinate with cross-functional teams (warehouse, finance, customer service, IT) to resolve challenges and improve workflows.
- 1–3 years of experience in logistics, delivery operations, customer service, or administrative support (preferred but not required).
- Strong organizational skills with excellent attention to detail.
- Proficiency in spreadsheets (Excel/Google Sheets), email communication, and basic data entry.
- Excellent written and verbal communication skills, including conflict resolution.
- Ability to learn quickly and manage multiple priorities in a fast-paced environment.
- Process-oriented mindset with an interest in building efficient workflows.
- Experience with SOPs, reporting, or operational coordination is a plus.
- Proficiency in Microsoft Office or Google Workspace.
- Support critical DSP operational and partnership management activities.
- Be part of a collaborative, fast-moving operations team.
- Gain exposure to process improvement, partner management, and operations strategy.
- Potential for salary growth based on performance (no title promotion required).
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