Sales Ops I3 (Client Success Manager) - 18910

Job Title: Sales Ops I3 (Client Success Manager)

Client: DoorDash

Location: Remote / Hybrid

(Preferred Remote + In-Office (NYC, San Francisco, Chicago))

About the Role

As a Client Success Manager , you will work primarily with a diverse client base, ranging from SMB to Enterprise/Strategic accounts. During the customer's onboarding experience, you will analyze their unique use cases, consult on best practices, and deliver a best-in-class training and implementation experience.

This role requires cross-functional collaboration with stakeholders across marketing, finance, and engineering. The position reports to the Manager, Sales Ops , under the S&O Manager - Client Success and Admin Platform within the DoorDash for Business organization.

Once our offices reopen, this role is expected to operate in a hybrid model , with a mix of in-office and remote work.

You're Excited About This Opportunity Because You Will...

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate , representing the customer's voice across product, growth, operations, and leadership teams.
• Help shape the vision and strategy for customer implementation at DoorDash for Business.
• Set customers up for success by driving enrollment and activation, contributing meaningfully to gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies .
• Join a highly motivated team during a period of rapid growth and exciting scale initiatives.

Skills and Requirements

• Experience in training and onboarding
• 3+ years in Client Success Management , Sales , or Account Management
• Strong performance management skills
• Skilled in project management
• Comfortable working in fast-paced, ambiguous environments with limited structure or defined roles
• Action-oriented mindset with the ability to proactively identify and fill gaps