Maître D’

Company Description

We are looking for a Maître d’ to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Job Description

Under the general guidance of the Restaurant General Manager, The Maître d’ is the first point of contact for guests and plays a key role in creating a warm, welcoming, and authentic Italian dining experience and ensures each guest is welcomed with warmth, sophistication, and impeccable attention to detail. This position is responsible for managing reservations, greeting guests, coordinating seating, and ensuring smooth communication between the front-of-house team and kitchen As a key ambassador of the brand, the Maître d’ sets the tone for service excellence from the very first interaction

YOUR KEY RESPONSIBILITIES:

• Welcome guests with poise and professionalism, ensuring a refined and personalized arrival experience
• Manage reservations, seating plans, and table assignments to optimize flow and maximize guest satisfaction
• Maintain a strong presence at the host stand, anticipating guest needs and resolving concerns with discretion
• Collaborate closely with the restaurant leadership and service team to ensure smooth operations and service timing
• Handle VIP guests, special requests, and guest preferences with a high level of care and confidentiality
• Monitor dining room activity to ensure service standards are consistently upheld
• Train and mentor host/hostess team members, fostering a culture of excellence and hospitality
• Maintain accurate reservation records and guest profiles
• Uphold brand standards, appearance guidelines, and Forbes-level service expectations
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent required; hospitality or food & beverage training preferred.
• Minimum one to 10 years of experience in food and beverage service, ideally in an upscale or luxury hotel setting.
• Strong knowledge of F&B Luxury service standards, food handling procedures, and basic culinary terminology.
• Familiarity with Point-of-Sale (POS) systems such as Silverware; basic knowledge of Opera or other hotel management systems is a plus.
• Excellent verbal communication and interpersonal skills in English, with the ability to interact clearly and professionally with guests and team members.
• Ability to stand and walk for at least an eight-hour shift.
• Detail-oriented, attentive, and capable of multitasking in a fast-paced, guest-focused environment.
• Physical ability to twist, push, pull, reach, bend, climb stairs, and carry trays or carts as needed.
• Knowledge of hygiene, sanitation, and safety standards related to food service.
• Knowledge of Italian cuisine and dining etiquette is a plus.
• Professional appearance, positive attitude, and dedication to delivering exceptional guest service.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.