Information Technology Supervisor

Job Description and Duties

Under the general direction of the Information Technology Manager I (ITM I), the Information Technology Supervisor II manages, coordinates, provides technical consulting and support over the full range of server and software activities, with a strong emphasis on the Google Cloud Platform (GCP) environment. This role involves complex IT Operation and Cloud operations. The incumbent develops and maintains the IT system operating schedules and analyzes them for efficiency. The position supervises and monitors the daily work and performance of cross-functional staff and is responsible for ensuring the quality of IT operations environment documentation and reporting. The incumbent consults with senior management to ensure strategic goals are met and directs the daily operations of data backups, verification, and recovery, focusing on cloud-native and hybrid solutions.

Candidates must be able to perform the following essential functions with or without reasonable accommodation.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Information Technology Supervisor II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click e to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

There is only one position that may be filled in either Oakland or Sacramento. If you are interested in the position at more than one location, please submit a separate application for each job control.

This position is located at:
1515 Clay Street
Oakland, CA 94612

The Information Technology Supervisor II will work in an open-spaced, partitioned office environment, climate-controlled, high-rise office building under natural and artificial light in downtown Oakland, CA within walking distance of public transportation. The job involves substantial computer work, including document creation, research, email correspondence, and other related tasks. Currently, DIR has a hybrid telework schedule with a minimum of 2 days in the office per week. The work schedule is subject to change based on official state guidance and executive orders. The incumbent will be a participant in meetings in both physical and virtual locations. E.g. conference rooms and offices, and WebEx and Zoom teleconferences. As part of DIR's policy to maintain a healthy work environment, all employees should be aware that they may be required to wear masks while working in the office to prevent the spread of communicable diseases.

Special Requirements

Applicants must be legally authorized to work in the United States without current or future need for visa sponsorship or employment-based green card processing support.

DIR does not participate in E-Verify.

Statement of Qualifications :
Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12 point font single spaced and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification.

1. Describe your experience leading a team responsible for the management and maintenance of IT infrastructure, including both on-premises and cloud environments. Provide specific examples of how you ensured the availability, security, and reliability of these systems. Highlight your experience with server management, network equipment, and software applications
2. Describe you experience in developing and implementing backup and disaster recovery strategies. Explain how you ensured high availability and disaster recovery readiness. Include specific examples where possible.
3. Describe your experience leading a major incident response related to core GCP infrastructure (e.g., a regional failure, networking issue, or security breach). What was your communication strategy, and what critical lessons did you bring into future processes?
4. Based on your experience, how has implementing and utilizing Infrastructure as Code impacted your ability to manage and maintain IT infrastructure? Provide specific examples of situations where IaC significantly improved efficiency, consistency, or security.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Maintain a high level of integrity, professionalism and confidentiality; use sound professional judgment, exercise initiative, and objective action. Consistently behave in an honest, fair, and ethical manner. Communicate clearly, simply, and effectively. Work cooperatively with all levels of OIS management and staff, other government agencies, and stakeholders to provide the highest level of service possible in person, by phone or email. Develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment; complete assignments in a timely and efficient manner; and adhere to department/division, directives, policies and procedures, including but not limited to, attendance, leave, and conduct. Maintain regular and acceptable attendance at such a level as is determined at the Department's sole discretion. Perform all work in accordance with DIR-OIS Compliance Policy and Procedure Directives and Memoranda.

Must possess working knowledge of Google Cloud Platform (GCP).

Invest in continuous education or certification to maintain up-to-date knowledge in information technology, emphasizing infrastructure services.

Promote and advocate for the foundational information system principles of Confidentiality, Integrity, and Availability (CIA) throughout the organization.

Ensure compliance with relevant federal and state laws, rules, regulations, and internal policies regarding IT operations, data privacy, security, and ethics.

Understand and implement industry standards, data privacy regulations, and compliance requirements to enforce best practices.

Keep current with emerging trends and best practices (including AI, machine learning, and cloud-based platforms) and evaluate their impact on IT strategy.

Knowledge of the end-to-end Software Development Life Cycle (SDLC).

Knowledge of Continuous Integration/Deployment (CI/CD) concepts and tools (e.g., Jenkins, GitHub, Maven).

Knowledge of software security best practices, including security flaw identification, mitigation, and correction.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Paid leave, geographical location differential for Oakland (not applicable in Sacramento) transit subsidy.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Special Requirements section of the posting for instructions on the Statement of Qualifications.