Administrative Assistant/Front Office

Job Title: Administrative Assistant/Front Office	Department: Administrative Support
Location: West Main	Full/Part-Time: Full Time
Regular/Temporary: Regular	FLSA Status: Hourly (non-exempt)
Shift: Day	Pay Range: $17.00 to $21.00 per hour.

SUMMARY
Reporting to the Accounts Receivable Supervisor, the Receptionist/Front Office position is responsible for handling all incoming and outgoing mail, ensure filing is completed regularly, answer phones and direct calls, scale trucks, handle customer payments and assist the Accounts Receivable Department.

ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to, the following:

1. Assist customers, both internal and external, by answering questions and providing information over the telephone and in person regarding customer accounts
2. Collect and receipt revenues, count drawer, balance cash and checks, prepare bank deposits
3. Post data to various ledgers, register journals and logs according to account and procedures
4. Accurately weigh trucks in a timely manner
5. File large amounts of documents accurately
6. Check and tabulate statistical data
7. Process and match customer invoices and statements to mail
8. Run a variety of reports; research and resolve discrepancies related to customers; distribute weekly reports
9. Perform a variety of general clerical duties including computer data entry, typing, and maintaining files and records
10. Assist with office projects and help find customer information for any department in the company
11. Answer phones and route calls to the correct recipients
12. Scale trucks (weigh and process)
13. Will be trained to be the backup Courier.

ADDITIONAL RESPONSIBILITIES

• Special projects and/or other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:

• Principles of customer service
• Basic mathematics
• Modern office methods, practices, procedures and equipment
• 10 key proficiency; good data entry skills
• Computer proficiency including Word, Excel, Outlook
• SAP experience

Ability to:

• Perform procedures in an organized and accurate manner; meet deadlines regularly
• Build and maintain positive working relationships with co-workers and customers
• Operate a computer for a variety of applications
• Communicate effectively with all levels of staff and outside customers
• Work independently with minimal supervision
• Problem solve and research issues
• Take and follow directions to stay on task in a fast-paced environment while maintaining tact and composure

Experience and Training Guidelines:

• One-year customer service experience/exposure
• Two (2) year degree or equivalent experience

SPECIAL DEMANDS

Physical and mental requirements

• Frequent use of keyboard
• Frequent sitting for long periods of time
• Occasional bending or squatting
• Frequent decision-making and concentration
• Frequent exposure to noise
• Frequent reading and close-up work

Working conditions
Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment.

Note: Job descriptions are not intended to reflect all duties performed within the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Our company is an equal opportunity employer committed to non-discriminatory employment practices abiding by the regulations as outlined by the EEOC. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.