Sr. Product Manager (PAN-OS Lifecycle and Management)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks is seeking a Sr. Product Manager to join our world-class product management organization. This high-visibility role will be instrumental in defining and executing the lifecycle strategy for PAN-OS, the software that powers our next-generation firewalls. You will play a pivotal role in radically transforming how customers manage, upgrade, and deploy our core Strata network security platform, directly influencing adoption and customer satisfaction.

This position is ideal for a hands-on individual who is passionate about solving complex operational challenges with a strategic approach to enhance product reliability, accelerate new feature adoption, and drive the success of our company's platformization journey.

Your Impact

• Lead PAN-OS Lifecycle Management: Own the end-to-end lifecycle, including upgrade management, version adoption, and quality metrics. Drive our North Star metric to provide best-in-class coverage for the applications customers rely on most.

• Transform the Upgrade and Patching Experience: Collaborate with engineering and our management software teams (Panorama, Strata Cloud Manager) to streamline and automate lifecycle management. Develop and implement proactive strategies to ensure upgrades are seamless, predictable, and non-disruptive, reducing customer-found defects and upgrade-related issues.

• Optimize Product Reliability & Security: Work closely with cross-functional teams to enhance product quality and security. Your initiatives will directly reduce customer-found defect rates, accelerate patching, and drive down high/critical CVEs, giving customers the confidence to operate without worry.

• Enhance Operational Experience & Support: Develop strategies to improve the day-to-day operational experience of managing PAN-OS. Partner with customer success and field teams to implement a "shift-left" approach, providing customers with tools and insights that empower them to maintain a healthy fleet and resolve issues faster.

• Drive Strategic Growth: Analyze customer deployment insights and telemetry data to inform product decisions and accelerate feature adoption. Your work will enable a continuously successful upgrade path, ultimately driving higher customer retention, growing our core network security business, and influencing the adoption of emerging technologies like GenAI.

Qualifications

Your Experience

• 5+ years of experience in a technical role such as software development, release management, device management or quality assurance. Experience in product management is a plus.

• Technical Acumen:

  • Strong, hands-on operational experience with managing large network appliance systems or enterprise-scale software upgrades.

  • Experience in security or firewall technology is highly desirable, with a strong understanding of PAN-OS NGFW firewalls being a significant advantage.

  • A strong understanding of Linux-based systems and network concepts.

• Bachelor's or Master's degree in Electrical Engineering, Computer Science, or Computer Engineering is preferred, or equivalent experience.

• Communication & Collaboration: Strong communication skills with the ability to interface effectively across engineering, field teams, and external customers. A proven track record of influencing cross-functional outcomes.

Additional Information

The Team

To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them.

Our organization and employees are committed to changing as rapidly as our industry’s threats do, and to do that, we need creative product teams to address emerging cyber threats. They provide behind-the-scenes support for our products by being a source of information on our products for our systems engineers, by staying on top of the environment we sell in, and by helping to implement product-wide technical solutions based on our clients' feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .

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Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.