Medical Billing/Accounts Receivable

Are you experienced in medical billing, collections, and patient financial services? We are hiring a Self-Pay Collector I to support our billing team by resolving patient accounts and securing payments for uninsured and underinsured patients.
In this role, you will handle collections, patient communication, and account research while delivering excellent customer service. This is a great opportunity for candidates with 1–2 years of healthcare billing or accounts receivable experience who thrive in a fast-paced environment.

Requirements
High school diploma or GED required

1+ year of medical billing or accounts receivable experience (physician practice preferred)
Strong communication skills with patients, providers, and internal teams
Experience drafting collection letters and handling payment arrangements
Proficiency in Microsoft Excel and Microsoft Office Suite
Familiarity with EHR/EPM systems (Electronic Medical Records/Practice Management Systems)
Knowledge of payer agreements and insurance verification processes
Accurate data entry and reporting skills
Ability to multitask and work effectively under pressure

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Responsibilities

Research patient accounts to identify all payer sources and verify insurance benefits

Collect payments, deposits, and co-pays from self-pay, uninsured, and underinsured patients

Communicate financial policies and assist patients in identifying payment options

Maintain accurate patient demographic and financial information in the EPM system

Coordinate with accounts receivable teams to resolve denials and improve collections

Document financial arrangements and ensure timely communication with clinics

Perform retrospective audits of new self-pay accounts to ensure accurate information
Participate in collection campaigns and support departmental goals

Handle inbound patient calls and provide financial assistance guidance

Maintain strict HIPAA compliance and ensure confidentiality of patient information

Follow all local, state, and federal regulations and organizational policies
Assist in quality assurance and performance improvement initiatives

Use electronic health record systems and related tools as required
Ready to grow your career in medical billing and collections? Apply now to join our team as a Self-Pay Collector I and make an impact by helping patients navigate their financial options while improving revenue cycle performance.