Program Specialist (Student Support)

JOB ANNOUNCEMENT

The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training. Our mission is to encourage a diverse population of high- need young people to explore their full potential through academic, career, family, and community life.

Title: Program Specialist (Student Support)
Salary: $26.00- $30.00/hour
Reports to: Site Coordinator
Status: 22.5 Hours/Week, Non-Exempt (Position Ends June 3, 2026)

POSITION DESCRIPTION:
Under the direction of the Site Coordinator, the Program Specialist is responsible for providing 1:1 social and emotional support as well as behavioral intervention and coaching to school age children during after school programs and/or summer. Responsibilities also include the coordination of support services and communication with school day and afterschool staff and families.

DUTIES AND RESPONSIBILITIES

• Provide one-on-one social and emotional support as well as behavioral coaching using positive reinforcement strategies to a caseload of school age children.
• Develop individualized care plans and document student progress.
• Work with individual students or small groups of students to guide and facilitate independent study, enrichment skill building, and make-up school work as necessary.
• Collaborate and coordinate with school day teachers, counselors, and after school staff to identify students who need specialized support for program participation.
• Participate in Student Support/Coordinated Care Team, IEP, SAP, or SST meetings as necessary.
• Maintain the confidentiality of student information and share data around intervention progress.
• Establish and maintain a positive and safe learning environment for program participants including assisting with classroom and behavior management, resolving and mediating conflicts using restorative practices, handling emergencies and injuries, etc.
• Make contact with parents/caregivers in a professional and consistent manner to advise parents on youths'; progress and challenges.
• Assist with data entry, administering and collecting evaluation data as required by funders and for continuous program improvement.
• Participate in regular staff meetings and attend on-going training opportunities as needed.
• Maintain the cleanliness and organization of all shared program spaces.
• Complete other duties as assigned by the supervisor and management team.

QUALIFICATIONS:

• Bachelor’s degree in relevant fields preferred but must have completed a minimum of 48 college units or passed an Instructional Aide Exam.
• 2 years of proven experience in youth development, early childhood education, or work with special needs children.
• Possess empathy, understanding of children’s developmental stages, and knowledge in utilizing positive behavior management strategies.
• Experience in classroom management, conflict mediation, and restorative practices is a plus.
• Experience working with diverse youth and families is a plus.
• Must possess good organization, patience, communication (both oral and written) and teamwork skills.
• Capacity to multitask, work independently, and make sound decisions are a must.
• Good technology skills (familiar with Google docs & sheets, MS Office, etc.)
• Ability to model to staff and participants: professionalism, personal responsibility, a strong work ethic and positive character.
• Bilingual in Spanish and Cantonese/Mandarin, is a plus.
• Able to lift or move at least 25lbs.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.