Customer Service Coordinator

We are seeking a compassionate and detail-oriented Customer Service Coordinator to join our team. The Customer Service Coordinator will play a crucial role in assisting consumers, with eligibility, enrollment, and general inquiries.

This position requires a compassionate individual with excellent communication skills and the ability to navigate complex eligibility requirements with empathy and professionalism. If you are committed to making a difference in the lives of others and have the skills outlined above, we encourage you to apply.

Duties and Responsibilities:
- Manage the phone queue efficiently, ensuring timely responses to inquiries.
- Professionally and sensitively address the needs of the consumer, and the general public.
- Determine eligibility for enrollment and maintain accurate enrollment records.
- Refer consumers to other meal services as necessary.
- Perform data entry tasks with precision and maintain records in compliance with regulations.
- Interact with other agencies and contractors to facilitate program operations.
- Conduct reconciliations and prepare reports as required.

Requirements:
- Exceptional communication and interpersonal skills, with a focus on empathy and understanding.
- Proficiency in MS 365 Team's environment for efficient task management and collaboration.
- Strong time management skills to prioritize tasks effectively and meet deadlines.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)