Patient Service Agent

We are seeking a Patient Services Agent to support patients with inbound calls related to scheduling, authorizations, eligibility, referrals, and general service needs. This position is ideal for individuals who enjoy helping others, remain calm under pressure, and thrive in a structured, fast-paced healthcare call center environment.

Key Responsibilities

• Manage High-Volume Inbound Calls from members and health plans.
• Maintain productivity standards of 65+ Calls Per Day with accurate documentation.
• Anticipate caller needs, identify concerns, and determine the appropriate response or escalation.
• Use standardized workflows to resolve inquiries related to:
  • Eligibility
  • Referral status
  • Designated referrals
  • Provider availability
  • Claim-related issues
• Maintain strict HIPAA Compliance and patient confidentiality.
• Process member demographic updates and maintain accurate patient information.
• Independently troubleshoot and resolve telephonic or service-related issues.
• Prioritize daily workload and complete assigned tasks efficiently.
• Perform fax-related duties as required.
• Provide professional, polished communication in both written and verbal interactions.
• Demonstrate empathy, patience, and strong judgment during patient interactions.

Top Skills — Must Haves

• Customer Service
• Call Center Experience
• Customer Support
• Data Entry
• Medical Terminology
• Patient Scheduling
• Bilingual (preferred)

Nice-To-Have Skills

• Healthcare experience
• HMO insurance or insurance verification knowledge
• Experience with NextGen or similar EMR systems
• Familiarity with medical records processes
• Strong attention to detail

Work Environment

• Onsite call center / medical office setting
• Fast-paced and structured
• High call volume
• Collaborative, patient-focused team atmosphere

What You Bring

• A strong customer-first mindset
• Ability to remain calm, professional, and empathetic under pressure
• Excellent written and verbal communication skills
• Reliable, organized, and detail-oriented work habits
• A desire to grow within the healthcare support field

Why This Role Matters

As A Patient Services Agent, You Play A Vital Role In Ensuring Patients Receive The Support, Clarity, And Guidance They Need When Accessing Healthcare. Your Work Directly Impacts Patient Experience, Satisfaction, And Continuity Of Care.

This is a Contract to Hire position based out of Burbank, CA.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Burbank,CA.

This position is anticipated to close on May 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.